FULLY REMOTE - Underwriting Processors - 6 months

Job Description

Do you have…....

• 1 to 2 years of underwriting admin experience in any insurance products.
• Knowledge of underwriting principles.
• Some experience of working with brokers.

If yes to the above… please read on this fabulous position could be for you!Our client, a global Management Consultancy, are supporting a global insurance firm by recruiting Underwriting Processors for an immediate project. There are multiple, fully remote opportunities for a period of 6 months. You will work a 35 hour week, Monday to Friday at a day rate of £115, accruing holiday pay equivalent to 33 days from day one.

• Professionally handle incoming calls/webchats from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach.
• Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
• Develop and maintain productive external and internal relationships.
• Recognise and convert opportunities to introduce other products to existing customers.
• Consistently achieve individual performance targets (KPI).
• Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.
• Practice customer care by providing accurate information to customers at all times.
• Ensure good product and system knowledge is maintained.
• Ensure all relevant systems are updated in a timely manner.
• Relationship Management - Consistently project a professional image. Demonstrate presence and authority in dealing with all levels of customers and internal contacts.

About you:

• 1 to 2 years of underwriting admin experience in any insurance products.
• Knowledge of underwriting principles.
• Some experience of working with brokers.
• Team Player - Build professional and courteous working relationships with other Underwriting Service Advisors to form a strong, driven and successful team
• Customer Service - Understand customer requirements and meet expectations, exceeding expectation where possible.
• Attitude & Professionalism - Maintain a positive outlook whilst always maintaining professional standards towards both customers and colleagues alike.
• Managing & developing yourself - Take ownership of your own development utilising support network and training opportunities available with the assistant underwriters and underwriters.
• Planning & Prioritisation - Work with assistant underwriters to prioritise individual workload to ensure targets and deadlines are achieved.
• Problem Solving - Highlight problems promptly taking ownership to seek a solution with assistance of an assistant underwriter.
• Delivering results - Achieve all performance targets and internal SLAs.
• Continuous Improvement - Highlight any improvements within process and highlight with evidence to the client policy servicing manager.
• Communication - Excellent written and verbal communications skills
• Business Knowledge / Awareness -Understand company objectives, strategies and how role / actions impact the business.
• Regulation - Practical and working knowledge of FSA and compliance.
• Competitor Knowledge - Maintain a strong network of contacts and understand the market.
• Dependability - Demonstrate a flexible approach to all tasks and working ethic and show a commitment to meet business needs.

Please do not apply if:

• You do not fit the criteria above
• You do not have underwriting administrative experience with any insurance products

Required skills

• Brokers
• Compliance
• Customer Services
• FSA
• Insurance
• Underwriting
• Administration