Front of House Nights

Job Description

VS406/02Front of House - NightsManchester City CentreHours: Shift work, 7pm7am, 4 on 4 offSalary: £24,000 per annum, Plus 5% BonusMy client offers a high spec development of 1, 2 & 3 bedroom apartments based in City Centre Manchester. They offer a brand new rental experience, designed and built entirely with renters in mind. Luxury accommodation with high spec interiors and flexiblelease options, across a range of prices and layouts. A perfect balance for contemporary lifestyles; the excitement of city centre living with community at its heart.Their stylish, bright and spacious apartments have outstanding amenities, offering a place to switch off at the end of the day and find a place of calm. Their expertly managed development offers everything needed for a stress-free lifestyle.Now recruiting for a Front of House candidate to work nightsThis is a lone working role.

• To provide a warm and courteous welcome to all residents and visitors.
• To actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.
• Ensuring quality and service delivery meet and exceed residents expectations at all times.
• To anticipate residents needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required.
• To maintain an awareness of cultural differences needed to meet specific requirements of residents.
• Attention to detail on all aspects of the role to ensure high levels of customer service and maintaining and managing the building to an immaculate standard.
• To handle all front of house incoming calls/enquiries and ensue a warm, welcoming environment for residents and visitors using the agreed salutation.
• To ensure an accurate log is maintained for any visitors or deliveries and that these are announced to the resident.
• Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels.
• To ensure a daily log is kept of any incidents, resident requests or shift handovers.
• Supporting residents with any queries and ensuring any maintenance reports are actioned quickly and efficiently.
• Undertaking daily and weekly inspections of building.
• Co-ordinating spot cleaning and addressing any clean up issues as they arise
• Follow property specific procedures for handling emergency situations

Security

• To carry out regular floor walks and security checks of the building and reporting and logging any details as required.
• Report work related accidents or other injuries immediately upon occurrence.
• Follow client and department safety and security policies and procedures to maintain a clean, safe and secure environment.
• Maintain awareness of suspicious persons on property premises.

Administration

• Allocating maintenance requests using Excel
• Data entry of enquires on to the system
• To maintain an organised and tidy work area including reception area, lobby and resident floor corridors.
• Protect the privacy and security of residents, guests and co-workers.
• Maintain confidentiality of proprietary materials and information.
• Ensure personal appearance is in compliance with company policy.
• Any other reasonable tasks asked to be performed by the management according to changing business needs.

Who were looking for:People and interpersonal skills

• Experience of working in a similar front of house role or customer services environment
• A good level of education with strong written and verbal communication skills.
• Good level of computer literacy including Microsoft Word, Excel and Outlook.
• Excellent communication skills and able to display sensitivity and understanding of residents needs.
• Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
• Must be pro-active and able to use initiative to enhance the reputation of the building.
• Professional presentation, confident and outgoing nature.
• Well organised, ability to problem solve and works under pressure.
• Able to demonstrate an organised and professional approach and ability to prioritise.
• A great team player who takes ownership and responsibility.
• A logical thinker who is able to spot errors and resolve issues.
• A sound understanding of Health and Safety principals, methods and assessments (desirable)

This role offers excellent prospects for progression within their rapidly growing organisation.In the first instance please apply by forwarding your CVPlease contact Vicky at our Manchester office on Ritz recruitmentEmployment Agency