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Field Engineer

ACS Performance
Job LocationManchester
EducationNot Mentioned
Salary£30,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Field Engineer.Field Engineer Covering North England.Key Responsibilities of Field Engineer:As one of our Telephony & Network Specialists youll be joining a fast-paced, on the road team, providing installation and on-site support for our hosted telephony products and business networks. Youll be responsible for technically installing solutions and a high level of workmanship is required, ensuring we are meeting if not exceeding our customers expectations. Youll play a pivotal part in ensuring our customers solutions are installed in a professional and timely manner and will report to the Logistics & Engineer Team Lead and Lead Engineer.

  • Install and maintain our customers Telephony TDM and IP Business Phone Systems as well as applications in call centre environments, including call queuing, agent control, reports and wallboards.
  • Install and build customers solutions via 8x8 and NFON hosted platforms.
  • Fault find on VoIP networks which will include the protocols SIP, RTP, T38, ALG, DNS, TCP, UDP, FTP, Multicasting, Layer 2 and 3 routing and Qos. As well as using tools such as Wireshark and Syslog to identify problems with SIP extensions and SIP trunks.
  • Work with Active Directory, DNS, SQL, DHCP and Exchange on windows servers.
  • When required, technically qualify business opportunities to ensure the solution will meet the customers requirements. Reporting any discrepancies to the Lead Engineer.
  • Install solutions, undertaking cable runs and overcoming buildings / logistic issues as they arise, ensuring each installation or site visit has technically been documented.
  • Investigate faults that are the result of product malfunction and share findings to the team.
    • Key Requirements of Field Engineer:
  • Possess a clean UK driving licence.
  • Be able to demonstrate telecommunications and IP Technical knowledge to a high standard.
  • Be able to demonstrate an aptitude for technology and have a high level of manual dexterity.
  • CCNA or CompTIA Networking + qualification.
  • Microsoft Server 2012/2016 experience
  • At least three years experience as a field engineer installing and maintaining IP Telephone system and Call Centre.
  • Experience working with 8x8 hosted systems - Ideally, a certification on the 8x8 systems and applications.
  • Have a flexible approach to work and be team oriented.
  • Be able to demonstrate good organisational skills, with the ability to work under pressure and meet deadlines.
    • ACS are recruiting for a Field Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Engineer, please submit your CV including an outline of your experience as a Field Engineer. It is always a good idea to include a covering letter outlining your experience as a Field Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Engineer role you desire.

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