Engineer DA

Job Description

Engineer DASalary - £ Competitive day rate and bonus schemeWe have an excellent opportunity for an experienced Engineer DA to join our client, a large global brand based in Chertsey. This role is to support the CE side of the Service Delivery team, where you will be responsible for creating/sharing Knowledge, driving performance and making quality improvements within the DA product group.Engineer DA Responsibilities • Be the go to person for both Global HQ and European teams to develop standard methodology repair and support processes and distributing to the UK and Irish repair networks, as well as supporting European colleagues• Be the instigator in providing the knowledge in B2C DA, which gives the training team the detail to support and deliver required technical information and training for new product introduction across contact centres, internal departments, authorised servicecentres and retailers as required• Supporting authorised service centre performance by conducting engineer accompaniments, audits and technical meetings either onsite or at our clients location • Working alongside European and Global HQ to develop standard methodology repair and support processes and distributing to the UK and Irish repair networks• Own the implementation of any new tooling derived at HQ across the relevant platform(s). Inclusive of the Testing, training and increased usage• Support the gathering and analysis of quality insight on products to share with the relevant partners in HQ, GBM, European HQ and local teams• Collection of faulty parts and sharing with factory• Identifying and supporting lower level repair processes to improve cost and being more eco conscious with our repair practices• Supporting the warehouse QC team, conducting inbound inspections at multiple warehouses to validate condition of new and returned product and issue reporting to HQ• Continuous drive to analyse costs with a view to be more efficient and reduce where possible • Supporting the technical team in the sharing of knowledge with the contact centres and online journeys with product information to ensure that best in class support is given• Creation of quarterly certification exams and verification of training content created• Working alongside the training team to support and deliver required technical information and training for new product introduction across contact centres, internal departments, authorised service centres and retailers as required• Complete administrative approvals for compliance - Examples: Technical return, multi part use and repeated repair via our clients approval systemsEngineer DA Key competencies • Worked within a large and diverse organisation • Able to communicate across multiple platforms at a senior level • Good interpersonal skills • Good attention to detail • Self-motivated and able to work with minimum direction • Prepared to challenge the Status Quo • Able to motivate a team • Hard skills/experience required • Understanding of DA technology, retail industry and the support industry • Knowledge of Microsoft Office Suite • Worked within a multi-cultural environment • Energetic and enthusiastic about technologyBenefits• Remote role• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!• Access to staff sales discount and Reward Plus shopping discount• 3 x volunteering days each year • Onsite parking• Free Shuttle Bus service (from Weybridge & Woking Station)OT Bi-annual bonus • Income Protection - 50% of monthly salary for 5 years (benefit basis increases to 75% upon 2 years’ service)• Pension - DC Scheme - Employer contribution 8.5%, Employee 4% min• Life Assurance - 4 x salary• Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insuranceDue to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore giveus consent to contact you.Consultant - Charlie Shepherd