Engagement Officer - Manchester

Job Description

Do you have experience of working in a sales-oriented environmentDo you have analytical ability to use intelligence to maximise on business opportunitiesConsider the role of anEngagement OfficeratReed Wellbeing!We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health.The role is a 12-month fixed term contract, based from home with regular travelto Manchester/ Trafford.*Part time role / 2 days per week*What is the role aboutAn Engagement Officer is responsible for the sourcing of sustainable stakeholder organisations (partners) for referral opportunities to the contract and will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’spolicies and procedures.The Engagement Officer is involved a variety of work to include identifying priority outreach areas; working with the local & regional NHS teams to promote the Healthier You programme; building strong relationships with volunteers and local organisations whocan act as ambassadors, act as spokespeople to promote The Healthier You programme and to ensure the local programme and referral route meet the needs of harder to engage communities and population e.g. BAME and those from the most deprived communities andmore.Just some of your day-to-day responsibilities will include

• Sell the programme and products to Partners and potential participants
• Promote brand exposure and services at regional events and meetings
• Seek out and maximise referral sources and repeat business
• Co-ordinate partners’ activities and ensure stakeholder engagement
• Communicate information on referrals to operations teams
• Provide feedback and performance data to management
• Collate contractual paperwork and maintain accurate data
• Educate operations teams about key referral sources and members
• Ensure services are delivered according to KPIs and SLAs
• Provide exceptional customer service to participants via various channels
• Explain service offering, rights and responsibilities to participants
• Conduct Initial Assessments to understand participants’ needs and barriers
• Identify appropriate solutions and interventions for participants
• Liaise with relevant partners to assist with barriers

What’s in it for youA generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be foundHere
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require.To be successful in this role, we are looking for someone withEssential Attainments:

• Experience of and track record of success working in a sales-oriented environment in an account management or business development role
• Experience of working as part of a multi-function service delivery team. A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.

Essential Criteria:

Engagement Officers attributes include Achievement Orientation, Challenge and Resilience, Flexibility and Adaptability, Honesty and Integrity, Impactful Communication, Planning and Decision Making, Selling and Influencing and Team Orientation.Technicalskills including good knowledge of local labour market, good knowledge of local partners/stakeholders including but not limited to Community and Voluntary Sector Organisations, Local Authorities, GPs, Health Workers and other service providers, analyticalability to use intelligence to maximise on business opportunities, very strong written and verbal communication skills, negotiation skills, accomplished networking skills, organ...