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Job Location | Manchester |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
EUS / EUC - End User Support Analyst - (2nd/3rd Line) - ManchesterUp to £35,000 + Exceptional BenefitsOur Clients business has a strong cultural identity and the values it lives by help their clients, people and communities thrive. Together they are: Collaborative, Creative, Professional, Inclusive and Open. It works on behalf of Global organisations with presence in over 36 countries and 5000 staff. They pride themselves on supporting many of the Fortune 100,120 and 250 companies. Your role as the EUS/EUC Enf User Compute Support Analyst will be to provide IT support for all end user devices such as Mobiles, Tablets and PCs Printers and general IT. You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management functions. Assists in the resolution of Incidents and Requests and be the front line for all IT user related queries in a face to face capacity, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met. ESSENTIAL SKILLS WILL INCLUDE:Skills and experience: