Employment Tribunal Consultant

Job Description

Senior Claims Consultant / Employment Tribunal ConsultantManchesterFull-time - PermanentSalary £25,000 to £28,000 a year - dependent on experienceThe OpportunityConnect Legal are currently recruiting for our client based in Manchester for the above role.This is a wonderful opportunity to join a busy insurance claims team and to work in a fast-growing company environment in the role of Senior Claims Consultant/Employment Tribunal Consultant. This role has clear scope for development as the business continuesto evolve.Job OverviewWorking within the insurance claims team the successful candidate will process, review and manage insurance claims from notification to closure. Primarily the claims to be dealt with would be Employment Tribunal Legal Expense claims however, the role willin time expand to deal with additional products. They are looking for a highly motivated, professional individual to ensure they deliver a first-class claim handling service to their policyholders. The role will be responsible for ensuring that claims arehandled efficiently,making decisions on the extent and validity of insurance claims and ensuring that payments for valid claims are made to their policyholders.The successful candidate will be a great team player with a collaborative attitude and have the ability to communicate effectively and build and maintain relationships both internally and with our policyholders. They will possess excellent working knowledgeof employment law to ensure that employment tribunal claims are handled efficiently and make decisions on the extent and validity of claims. Excellent attention to detail and confident decision-making ability is needed in order to do the job well.The role is based in Manchester, reporting to the Claims Team Leader and working closely with their experienced team of Claims Consultants. Previous experience in handling Legal Expenses and/or Liability insurance claims would be advantageous but not essentialas training will be given.Day-to-Day Responsibilities

• Processing new insurance claims notifications
• Collecting accurate information and documents to proceed with insurance claims
• Reviewing tribunal papers against detailed logs of advice given to Respondents
• Analysing claims made by our policyholders and determining policy coverage
• Liaising with clients and ensure all claims are handled in a timely and efficient manner
• Monitoring the progress of claims and ensuring prompt settlement (of valid claims) and closure of claims
• Ensuring the clients are treated fairly and receive excellent service in accordance with industry and company guidelines
• Ensure that all claims related intelligence is recorded accurately

What you Bring to the Team

• A good working knowledge of Employment Law
• Customer service skills
• Negotiation and decision-making skills
• Communication skills and a confident disposition when dealing with people, often in difficult circumstances
• Organisational and time management skills
• Good numeracy and literacy skill
• Interpersonal Skills
• Discernment and ability to assess a situation objectively
• Attention to detail and sound report-writing skills

Keyskills :
Employment LawEmployment Legislation