EMEA Benefits & Wellbeing Delivery Specialist/Coordinator

Job Description

To assist with providing an effective, accurate and timely benefits and wellbeing delivery service to employees, HR, benefits vendors, consultants, and other third party stakeholdersUK Benefits

• Provide support for the day-to-day operation of the UK Flexible Benefits arrangements including acting as the point of escalation for the team for complex benefits and pension queries
• Manage LTA opt outs and excepted life assurance request
• Support with the annual P11D process including data checking & queries
• Take the lead with Flex queries / issues & ensure any data issues are escalated to the appropriate team for resolution
• Assist with Flex annual enrolment process including review of the Flex brochure, web text, testing the portal and working closely with the Flex team to ensure enrolment goes smoothly
• Assist the team in the management of market renewals and maintenance of benefit plans
• Work closely with our vendors and Flex team to ensure our membership data for our benefit programmes are correct and help resolve any queries
• Support the management and troubleshooting all outsourced third party activity such as: Flex administration, death-in-service claims, long-term disability claims, auto enrolment activity, interns auto enrolment process, pension contributions and pensionallowances
• Work with vendor and/or external broker/consultant to ensure any required medical underwriting is completed by our employees
• PILOB calculations

Wellbeing Delivery:

• Support as required organisation of the annual Benefits and Wellbeing Fair, ad-hoc events, and regular wellbeing session/classes.
• Act as local point of contact for delivery of onsite wellbeing initiatives in Manchester (such as yoga classes) by providing onsite logistics support, advertisement, bookings etc.
• Support the Flu vaccinations programme across EMEA; liaise and communicate with suppliers, write communication, advertise on MySource, deal with employee queries
• Provide support to team members on the provision of statutory medicals including answering queries from the supplier and employees

General:

• Managing team inboxes & MyHR portal including responding to queries and escalating to team members as required for further guidance. Ensure queries are dealt with quickly and efficiently and within the required SLAs
• Working with MyHR team to feedback on MyHR queries which can be resolved without escalating, providing training and up to date information to the MyHR team.
• Assist with the delivery of training and developing guidelines as necessary to HR colleagues to ensure they are well equipped to manage employees benefits related queries and administer benefits correctly
• Adhering to internal Third Party Governance requirements and working with vendors as required
• Invoice processing
• Reviewing and updating DTPS
• Annual review of all Benefits & Wellbeing content on MySource and MyReward as well as other forms of communication materials and update as required.
• Support team with benefit survey submissions
• Team cover as required

Requirements:

• Experience of working in a HR role providing administrative and advisory support. Ideally knowledge and experience of managing employee benefit and wellbeing queries.
• Excellent written and verbal communications skills with strong attention to detail. Ability to communicate with employees at all levels of seniority and respond to sensitive and confidential queries.
• Competent use of Word, Excel and PowerPoint including experience of producing letters, updating policy documents, maintaining data in excel sheets, creating PowerPoint presentations. Ideally able to use and create basic formulas in excel such as conditionalformatting, v-look ups, data validation etc.
• Experience of using HR Systems to review and analyse employee data including editing data as needed
• Strong organisational skills, working effectively to deadlines and project plans. Experience of managing multiple deadlines both independently and as part of a team.
• Ability to build effective working relationships. Ideally experienced with maintaining relationships with third party outsourced service providers/vendors and ensuring delivery to agreed SLAs
• Educated to degree level or equivalent level of experience

Keyskills :
Employee BenefitsEmployee EngagementWellbeingBenefits arrangements