Document Production - 10:00-18:00 and 16:00-00:00 bi-weekly rotation

Job Description

Role PurposeThis role presents an opportunity to join our new Global Document Services team in the firms European Centre based in Manchester. The team will deliver a high quality, efficient and comprehensive document production service to our fee earners (lawyers)globally, with a focus on excellent customer service and continuous improvement.Working alongside a team of document production specialist and creative specialist, you will utilise your advanced skills to support fast, accurate and enhanced document production through effective use of the appropriate tools and innovative technologyadopted by the firmKey Responsibilities and DeliverablesDocument production - Produce all work to the highest standards of accuracy within strict deadlines, including:

• Creating, formatting and updating a wide range of complex documents, reports, spreadsheets and presentations, adhering to the house-style and utilising the appropriate tools to ensure efficiency and accuracy;
• Transcribing audio files accurately and efficiently demonstrating solid typing skills;
• Converting documents across various packages into house-style, using firm templates, styles and schemes;
• Identifying and correcting problems with Freshfields Bruckhaus Deringer house-style using the firms templates and numbering schemes;
• Troubleshooting textual, graphic and printing issues across all packages
• Accurately interpreting complex fee earner briefs and producing documents within the required timescales, seeking clarification when necessary;
• Supporting creative presentation requests in PowerPoint using template guidelines where appropriate;
• Proofreading and quality checking all work to ensure that completed documents are delivered accurately and to an appropriately high standard. Ensuring all edits have been inserted and make logical and grammatical sense;
• Adhering to working practices for the function;
• Ensuring own technical skills are maintained and updated, including developing extensive knowledge of the firms global document templates;
• Troubleshoots document technical issues including using clean-up software such as DocXTool and performs "health checks" on documents as required.

Other responsibilities

• Assists fee earners and other internal clients with technical queries in all relevant packages by telephone, proxy services or email;
• Supports new and enhanced services as they are rolled out within the team, for example enhanced PDF capability and comparisons;
• Assists in non-document production administration tasks, by exception, when workloads are high across the whole team/service;
• Demonstrates a proactive approach to ensure fee earners and internal clients requirements are met;
• Supports and contributes to knowledge share across the team;
• Liaises with other functions to support fee earner requirements where necessary eg Legal Services Centre, Design function;
• Supports workflow processes including booking work and negotiating deadlines as required and works collaboratively with workflow co-ordinator roles across locations.

Team support and development

• Is proactive in providing support to other Document Specialists across the global network to ensure that peaks and troughs of demand are managed;
• Promotes effective work practices and is willing to provide cross-centre support where necessary;
• Supports team proof reading and quality check processes as well as checking own work.

Key RequirementsDemonstrable experience in document production ideally from a legal or banking background or other industry where advanced Word and Microsoft packages are a key part of the role. Experience in Adobe Creative Suite is an advantage.Essential:

• Experience of working on complex technical documents in fast paced deadline driven environment;
• Advanced/intermediate technical understanding of the following packages: Microsoft Word, PowerPoint, Microsoft Excel and Microsoft Outlook;
• Excellent customer service skills;
• Strong communication skills both written and oral;
• The ability to plan and prioritise workload and work fast and accurately and meet deadlines under pressure;
• The ability to work as part of a team;
• Flexible and proactive approach;
• Committed to personal development.

Desirable:

• An intermediate understanding of Visio, ABBY Finereader 8, iManage and the internet;
• MOS qualifications;
• Good knowledge of English grammar;
• Continuous improver with the ability to learn new software packages quickly;
• Experience of working in an environment with a focus on continuous improvement;
• Previous document production experience in a legal environment or advanced Microsoft Word skills in a document production role in other sectors that encompasses complex and lengthy word documents (intermediate in Microsoft PowerPoint and Excel);
• Experience of creative packages in Adobe Creative Suite;
• Languages.

InclusionFreshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. Alloffers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and takea number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.