Digital Project Manager - Marketing Agency

Job Description

Overview: Brand new opportunity for a project management professional to join an award winning digital agency based in Manchester, in a fully remote role!We are open to those with a few years experience, or those that are perhaps starting out in their career with 1-2 years experience under their belt!Do you possess flawless organisational skills And (ideally) have a background in website development project management, or digital / web account managementIf you’re a master at managing multiple projects and finding creative solutions to difficult problems, all whilst balancing budgets and delivering to deadlines, then we have an incredible opportunity for you!The Role: Reporting to the down to earth (and lovely!) Operations Director, the ideal candidate has strong attention to detail, can handle customer requirements and translate into actionable and deliverable tasks for our development and design team. An excellent communicatorwho can effectively communicate with clients at a variety of levels of seniority, and across a wide range of business sizes and sectors.To be best equipped for this role, you’ll likely have 2+ years of experience managing development projects. You’ll also be adept with direct contact and communication with senior management and decision-makers and have sufficient knowledge in web developmentto orchestrate a team of developers and translate issues and progress clearly with clients.Role Responsibilities

• Lead communications for all web clients. Receiving any and all queries and requests, working with the team to construct responses in a timely, effective manner.
• Lead / manage website projects from initial concept to launch.
• Champion our web department processes and standards, ensuring they are always being followed and met.
• Produce reports and related suggestions/improvements on all projects and retainers.
• Proactively identify and resolve issues before they escalate.
• Keeping projects within budget and meeting deadlines - raising risks with meeting either of these before it materialises.
• Provide support with new business pitches and quotes where required.
• Work closely with the department director to onboard new projects, and deliver client development requests.
• Aim to achieve retained business from all clients, promoting our post-launch support and up-sells consistently.
• Keep a fluid dialogue with senior management around the health of client relationships, including reporting on outcomes, successes and risks.
• Maintain timely and effective response times.
• Develop a strong understanding of our full-service offering to readily tailor an optimal strategy to any scenario.
• Coordinate cross-department work to facilitate campaign success.
• Regular timesheet reviews and cleansing to ensure accurate logs.
• Work with the directors to ensure the profitability of projects and the department, escalating issues and celebrating successes.
• Coordinating and planning a team of developers and designers.
• Working with solutions architects to construct detailed briefs for the design and development team for all projects.
• Be an escalation point for the internal team.
• Driving collaboration between the design, SEO and development teams during a project.
• Carefully monitoring client change requests against the agreed scope.
• Ensuring all project invoices are sent to client when anticipated.
• Running project and process retrospectives with the team and ensuring action points are carried out.

Requirements:

• Experience working within a marketing or digital agency in a project or account role;
• Demonstrable ability and experience in ensuring projects are delivered on time, to the brief, and within budget;
• Excellent communication skills, both written and verbal.
• A solutions-driven positive attitude.
• Exceptional organisational skills.
• Proven experience creating and maintaining positive relationships with clients.

Skills: Desirable (not required)

• Strong, demonstrable knowledge of development technologies, web projects and WordPress.
• Content entry skills (particularly in WordPress)
• Project management qualification e.g. PRINCE2 / Agile / APM
• Experience with Jira and Tempo

Salary: £30,000 - £35,000 per annum Benefits

• Fully decentralised with work from anywhere policy
• Engaged management team and consistent 8+ NPS
• Provision for training, equipment and wellbeing
• Structured and supported personal development time every Friday
• Access to the Health Assured Employee Assistance Programme (EAP)
• Occupational sick pay scheme
• Birthday off and an extra day off for every year of service
• Access to meeting spaces in Manchester and Preston

Keyskills :
Account ManagementTime ManagementWeb Projectsdigital projectsclient relationhip