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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | £22,000 - £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
This employer are a growing IT managed service provider (MSP) based in central Manchester with clients nationwide. Founded early in 2016, they serve a range of clients in the SMB market, with a focus on financial services and other sectors that demand excellence in their IT service.They pride themselves that their team provides a high standard of responsive and proactive support that all of their customers rave about.Due to COVID-19, the team are primarily working remotely. All interviews and assessments will be conducted via Teams during this time. Job Role- 1st & 2nd line technical support, in person, by phone & email - with a primary focus on end user computing devices (workstations, tablets, printers, mobile & fixed telephony) and SaaS services including Office 365- Setup, testing and on-site installation of end-user computing devices, following our standard processes and documentation requirements- Contributing to and maintaining our internal knowledge base- Working with third party vendors and others to resolve issuesRequired skillsPersonal- Excellent customer service skills - in person, on the phone and email- A self-starter who is at home working individually and as part of a small team- A user-focused approach, putting end-users at the centre of your work- High standard of written and spoken English with excellent attention to detail- A keen learner with interest in new technologies and industry trends- Good problem-solving skills using a range of sources- Possess strong analytical skills and ability to maintain calmness and being diplomatic under stressful situations- Strong multitasking skills to be able to effectively manage multiple activities, across multiple clientsEducation- A-levels or above, or strong experience coupled with a relevant industry certification- English and Maths GCSE grade C and above (or equivalent) essentialExperience- Minimum 3 years IT support experience at 2nd line- Minimum 2 years experience at an MSPTechnical SkillsEssential- Solid knowledge of troubleshooting typical PC hardware, software and printers- Experience managing and supporting Windows Server 2012 R2 and newer, Windows 10 and iOS devices- Experience supporting core Microsoft 365 services (user accounts, licensing, Exchange, Teams, SharePoint, OneDrive)- Understanding of core networking principles, including switching, routing, DNS, DHCP, Wi-Fi, VLANs and VPN- Understanding of fundamental IT security and data protection principlesDesirable- PowerShell scripting- macOS support- Azure Virtual Machines & networking- Relevant Microsoft or CompTIA certificationsSalary: £22-28k dependent on experienceContract type: Permanent full-timeHours: 0830-1730 Mon-Fri. Occasional out of hours work and travel required.Travel: Our clients are based nationwide, mainly in Greater Manchester & Central London. Site visits will be required with occasional overnight stays.Company laptop and Apple iPhone provided.