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Deskside Support Engineer

Job LocationManchester
EducationNot Mentioned
Salary23,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Primary role requirements

  • Responsible for maintaining and promoting highest level of service to the client
  • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
  • Responsible for Incident ticket handling, escalation and problem diagnosis
  • Desktop / Laptop / VDI - build, configuration and deployment to end user
  • Assist with software installation / deployment
Essential Skills and Qualifications:
  • Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
  • Knowledge of Microsoft Office 2010 onwards
  • Working knowledge of Active Directory - Users and Computers
  • Have an understanding of DNS, DHCP
  • Working knowledge of Cisco AnyConnect VPN
  • RSA Secure Login administration
  • Proven and demonstrable software and hardware troubleshooting skills
  • Knowledge of Microsoft SCCM and OS / Application deployment
  • Good written communication: concise and accurate call logging, documentation and email correspondence
  • Able to work well as part of a team or independently

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