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Customer Support Co-ordinator

CarFinance 247
Job LocationManchester
EducationNot Mentioned
Salary22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

About The RoleHere at CarFinance 247 we are currently recruiting for a Customer Support Co-ordinatorto join our team.The Customer Support Co-ordinatoris responsible for answering inbound calls and making outbound calls to the Dealerships, providing a high qualityof customerservice and support. As the Customer Support Co-ordinator, you will administer all aspects of the dealership set up process and enhance the relationships between our sales and support functions.Responsibilitiesfor the Customer Support Co-ordinator:

  • Conduct yourself in a manner that upholds and promotes the CarFinance 247 guiding principles and behaviours.
  • Ensure that our dealers experience a high level of service and support from CarFinance 247 by supporting the full dealer journey - including all aspects of Dealer Setup, Dealer Reviews and Car Search administration.
  • Handle account queries from dealerships around Billing and any related Credit Control administration as required.
  • Monitor Dealer Setup requests and work to business SLAs when setting up new dealers.
  • Support the relationship between CF247 and our dealers, working with Dealer Sales and support functions as necessary.
  • Organise your workload in an effective way and manage your time efficiently to be as productive as possible.
  • Actively contribute to your team in a positive way, inspiring and encouraging each other towards team targets.
  • Achieve linking targets by taking ownership of dealer accounts and contacting dealers to confirm referrals or respond to queries where required.
  • Effective communication internally and externally including by telephone and email.
  • Answer inbound calls from our dealers and internal departments within CarFinance 247.
  • Make outbound calls to dealers.
  • Log all dealer interactions using our CRM systems.
  • Cleanse the dealer database.
About The Candidate
  • Experience in a telephony based role and delivering a high level of service.
  • Excellent verbal and written communication skills.
  • Strong ability to prioritise workload and use initiative.
  • Conscientious and able to work with attention to detail.
About The CompanyCarFinance 247 is an award-winning business just outside of Manchester City Centre.We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people.Over the next 12 monthswe have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

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