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Customer Support Agent

Podium Recruitment Limited
Job LocationManchester
EducationNot Mentioned
Salary£30,000 - £33,000 per annum, inc benefits, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have customer service experience, and are you seeking a new job in Manchester Our client is looking for a Customer Support Agent, and the full-time financial services role comes with a salary of up to £33k and excellent benefits.As a Customer Support Agent, you will be responsible for communication with customers who are in financial difficulty. During these customer interactions, you will support customers to find an appropriate solution for their circumstances whilst deliveringexceptional customer outcomes.To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do:

  • Record conversations and administrative actions within the relevant systems
  • Provide recommendations and ensure ongoing monitoring of cases
  • Set up appropriate, sustainable and compliant plans for repayment to recover customer arrears
  • Collaborate with other departments to ensure great customer outcomes.
To apply for this Vulnerable Customer Support Agent role, you will need previous work experience relating to the vulnerability sector within a Collections or arrears management environment with a working knowledge of industry regulations. You will also requirethe following:
  • Excellent communication and listening skills, both verbal and written
  • Previous experience of working in a contact centre
  • Knowledge of financial principles and practices
  • A desire to support vulnerable customers.
In return for your passion, collaborative approach and commitment, youll receive a salary of £30,000 to £33,000 and a generous benefits package, joining a friendly and inclusive culture.To apply for this full-time Customer Support Agent job in Manchester, please contact Podium Recruitment Limited today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website.Podium Recruitment delivers tailored specialist recruitment and hiring services to the Financial Services sector. We deliver industry-leading service to our candidates using our vast industry knowledge and advanced technology solutions. You can take confidenceand assurance knowing that you will be working closely with an industry expert who celebrates an average of at least 5years in their chosen sectors. Get in touch with the Podium team today.

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