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Customer Support Advisor (working nights)

ITC UK Ltd
Job LocationManchester
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Shift Pattern: 12-hour night shift from 7pm to 7am, 4 days on, 4 days offThis is an opportunity to join a fast-growing technology, marketing and support services business with circa 70 staff based in Didsbury, South Manchester. Founded in 2004 we have grown year on year and have established ourselves as a leader in our field.We offer a relaxed working environment, a casual dress policy and the freedom to learn new skills. We are looking for a highly motivated Customer Service specialist to join the team.Key Responsibilities and duties

  • Servicing all inbound contact requests submitted by live chat, email or telephone whilst striving for first contact resolution and maximum customer advocacy
  • Creating engaging interactions and developing relationships with regular customers
  • Playing an active role in customer retention, using knowledge of the business processes to offer suitable rewards and incentives
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Address customer questions about new products, services and promotions to other brands
  • Work with the team manager to maintain best practices and give feedback to help improve customer service culture, response time and tools to improve staff experience
The successful candidate will possess
  • An engaging personality, someone who will naturally gain rapport with their varied customer base
  • Excellent interpersonal skills and active listening skills
  • Clear communication skills and a strong command of the English language
  • Strong attention to detail
  • Ability to work well in a team
  • Multitasking skills and good organisational skills
  • Ability to work calm under high-stress situations
  • A minimum of 1 years experience working within a Customer Service capacity
We offer
  • A competitive Royal London pension scheme
  • Annual bonus
  • A company funded Health scheme to help maintain a great work-life balance
  • Great prospects for career progression and CPD opportunities
  • Relaxed and friendly working environment aided by our awesome breakout room - Playstation, Nintendo switch, ping pong, bean bags
  • Two annual summer and winter parties
  • Free fruit, tea, coffee and ice cream vans when the sun plays out
  • Dogs, not every day, but from time to time we bring our 4 pawed pals in for cuddles
  • Casual dress code
  • 24 days holiday increasing with length of service
  • Plenty of other benefits including Cycle to work scheme, tech scheme and staff discount scheme
  • Lastly free car parking and an easy commute to the office either via car or public transport
What nextChosen applicants will be invited to complete an assessment prior to attending an interview.Job Type: Full-timeSalary: £23,200 per year with double pay bank holiday and monthly bonus of up to £200

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