Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Success Manager

Matched Group
Job LocationManchester
EducationNot Mentioned
Salary60,000 - 70,000 per annum, negotiable, inc benefit
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Success ManagerBasic £40,000 - £55,000 + Bonus + benefitsCompany: SaaS business experience huge growthWhy: 40% growth YOY business

  • Are you and experienced Customer Success Manager
  • Have you worked in a SaaS sales environment
  • Do you have impeccable on-boarding, retention, cross-sell, account management experience
We are currently working with a leading NW based SaaS company that have been experiencing consistent growth over the last few years. They are looking for an experienced Customer Success Manager to join an already well established outfit to help manage someof their most valued clients. Their Client Services Team are responsible for On-boarding, Consulting and Customer Success.The business has grown rapidly since its inception, with its largest client constituting only 3% of their total revenue. As a result, there is a very low churn rate with their clients. You will be responsible for a portfolio of strategic accounts as fromon-boarding through to ongoing customer success and management.You will manage a base of around 50 - 60 customers which are all on current customers. You will take ownership from the customer on-boarding, through to helping clients see the most value from the solution and making sure customers have the best experienceof the business and solution. It is all about delivering ROI for the customer through being the expert.Responsibilities - Customer Success Manager
  • Manage the entire on-boarding process for new customers, beginning to end - from sales handover to configuration to training.
  • Scalable skills, backed by industry and product knowledge, to provide world-class service
  • Deliver confident training sessions which educate and enable new users, illustrating the benefits of the software, effectively communicating value to customers and instilling confidence and belief in the product
  • Nurture client towards being a solutions expert
  • Go over and above to ensure customers are comfortable using the software by delivering training and catchup sessions, instruct/guide the customer through tasks, both onsite & online.
  • Bring your own personality to develop rapport and meaningful relationships with customers
  • Use reporting and analytics to provide insights into account growth.
  • Collect product feedback from customers and share it with the relevant teams
  • Identify and retain any customers at risk of churn
Skills Required - Customer Success Manager
  • 2+ years of customer success / account management experience
  • 2+ years of experience in fast paced SaaS, Technology or Professional Services business.
  • Experience with CS software such as Gainsight is desirable
  • Strong project and stakeholder management skills.
  • Excellent initiative and problem-solving skills and willingness to roll up ones sleeves to get the job done.
  • Talented and energetic with a confident demeanour and a "can do" attitude.
  • Superior communication skills.
  • Understand of CS theory would be a strong positive
Customer Success, Account Management, Onboarding, Training, SaaS, Software Sales, Churn, NPS, KPI, SLA

APPLY NOW

Customer Success Manager Related Jobs

© 2019 Naukrijobs All Rights Reserved