Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Support Agent

Job LocationManchester
EducationNot Mentioned
Salary£21,000 - £21,255 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Portfolio are proud to be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the OnboardingAccount Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and system so being IT savvy and being able to pick up new systems would be helpful! You will also be contacting and offeringadditional training to disengaged users. This will contribute to increased engagement and retention rates and improve client sentiment and online reputation. This is a varied and fast paced role, so if you are up for the challenge, apply today and well bein touch!Main Responsibilities

  • Provide an excellent customer service and software support to our new and existing BrightHR clients
  • Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist
  • Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times
  • Carry out pro-active waterproofing appointments to maintain a low level of cancellations
  • Take ownership of any Service Issues raised by the client, keeping an accurate account of the clients concerns on the relevant CRM system
  • Ensure all Service Level Agreements are adhered to at all times
  • Meet and exceed all Key Performance Indicators
  • Contribute to team targets, paying particular attention to customer experience and feedback
Skills and Experience
  • Customer service experience is essential
  • The ideal candidate will have experience of working in an out-bound, telephone based role
  • Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
  • The ability to work in a fast paced environment
  • Able to adapt to change
  • Can take responsibility of own product knowledge
  • Able to communicate at different levels throughout the business
Benefits
  • Profit share scheme
  • 25 days holiday, plus bank holidays
  • Day off on your birthday
  • Perkbox discounts
  • Holidays increase after 2 and 5 years service
  • Pension Plan and Life Insurance
  • Access to Employee Assistance Programme
P44558LFINDMANJ

APPLY NOW

Customer Service Support Agent Related Jobs

© 2019 Naukrijobs All Rights Reserved