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Customer Service Representative Out of Hours

Alexander Hancock Recruitment
Job LocationManchester
EducationNot Mentioned
Salary£19,800 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Our client is an international business looking to expand their UK operations and as a result are looking to build their Out of Hours Customer Service TeamThe aim is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction.Hours are fairly flexible within their core hour requirements, and will consider Full Time or Part Time again within core hours as follows and between:Monday-Sunday: 12:30pm-9pmSaturday: 9am-5pmSunday: 10am-5pmwhich means the successful candidate can work as many or as few hours as desired between the hours outlined above. However priority will be given to applicants who are able to cover the weekend shiftsFull Training is given on the product but ideally the role requires someone with telephone based B2C customer service experience and either a technical or a sales/retention biasRole and Responsibilities for the position of Customer Service Representative:

  • Outlining products services over the phone, tailored to the individual
  • Identifying and assisting customer’s needs and requirements
  • Troubleshooting products with customers
  • Assisting customers over various channels including email/live chat/social media
  • Proactively contacting customers to ensure their satisfaction
  • Provide product and service information to potential customers and resolve any problems that existing customers may face involving their system with accuracy and efficiency
    • Ideal Candidate for the position of Customer Service Representative:
  • Must be an excellent communicator with the ability to build rapport quickly and easily with customers from all walks of life
  • Experience in Customer Service/Sales and Retention
  • Must be able to prioritise effectively and work efficiently
  • Strong phone contact handling skills and active listening
  • Team player - must be able to follow instructions, accept and apply feedback
  • Customer orientation and ability to adapt/respond to different characters
  • Adept in problem solving and skilled in objection handling
  • Strong attention to detail
  • Genuinely passionate about helping customers
  • Patient, empathetic and a good communicator.
  • Customer feedback is very important to the business, so we’re looking for CSRs that can put themselves in the customers shoes and be an advocate for them when necessary
  • Confident at problem solving, which is important when troubleshooting for customer’s systems
    • Required skills
  • Exceptional Communicator
  • Telephone Based Customer Services
  • Out of Hours/Evenings and Weekends
  • Part or Full Time
  • Technical or Sales bias

    • Keyskills :
    Exceptional Communicat Telephone Based Customer Services Out of Hours/Evenings and Weekends Part Full Time Technical Sales bias

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