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Customer Service Executive - No experience needed.

Citation
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Executive - No experience needed.Location: Manchester, hybrid, 2 days in the office, 3 from home.Hours: Monday - Friday 08:30 - 17:00pmWe are Citation - One of the UKs biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We don’t do micro-management - instead, we empower, support and innovate!We are on the lookout for a Customer Service Executive to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with ourservice offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.The role:

  • Contacting clients to book visits in line with their service agreement
  • Maximising Health and Safety Consultants time with confirmed visits
  • Reducing our Consultants travel time with effective diary planning
  • Ensuring all cancelled visits are followed up and re-booked
  • Achieving KPI’s set regarding client visits
  • Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries
  • Ensuring accurate reporting of visits related issues/queries
  • Generating and managing monthly Management Information reports
  • Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations.
Who are we looking forWhatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people that can engage effectively over the phone and are able to deliver value add to the client.The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.Good geographical knowledge of the UK is essential, along with being competent using Microsoft Outlook, Excel and Word. As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying andanticipating needs and offering solutions.What’s in it for youWe don’t take ourselves too seriously, and we don’t expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25 day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair shareto keep things fun.

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