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Customer Service Executive

Clear Channel UK Ltd
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Our Direct Sales Team are local business champions, they bring brand fame across a hugely varied regional client base. Were looking for a Customer Service Executive to support the Direct Sales team.As a Customer Support Executive youll listen to our customers needs, showing your ability to tackle a wide range of customer challenges, and youll be eager to share what you know with the Direct Sales team to enable them to provide a great service toall our customers.What youll be doing;Your role will cover two main areas inbound customer enquiries and complaints resolution. As such youll ideally have experience dealing with complaints, with the ability to create solutions. Youll receive and respond to telephone and email enquiries fromprospective customers, and qualify incoming leads. Youll build great knowledge of our product range and processes to enable you to provide great customer service to our customers. Youll also;

  • Support clients with booking and payment over the telephone.
  • Manage customer artwork & design from receipt to ordering with external suppliers
  • Support and resolve any in-cycle posting queries
  • Supply campaign updates and post campaign display reporting
  • Ensure timely and high quality response to queries and complaints through all channels, ensuring customers are kept informed throughout the complaints process
Who you are youFirst and foremost youll be a natural problem solver with a keen eye for process improvement. Ideally youll have experience working in fast paced and challenging environments and as a confident communicator, youll easily adapt your style to suit youraudience. Youll also;
    • have the ability to juggle priorities and manage multiple tasks effectively
    • be proactive in your approach and confidently manage your own workload
    • be skilled at building rapport with customers to enable a high standard of customer service
Whats in it for youIt takes extraordinary talent from a collection of diverse minds to make brands come alive as Clear Channel does. We think we offer benefits beyond what you can see, we offer benefits you can feel. The powerful sense of pride you get from seeing the workyou delivered transform local communities.The genuine feeling of support from a company of people who value you, whether you sit next to them or 100 miles away you can feel your worth and see the impact of your ideas and contributions. Our culture and people are our biggest benefit and if you valuethat then youll fit right in!Bring you. Shape us.What youll get
  • 25 days holiday per annum, plus all the usual public holidays
  • Company pension, life insurance and group income protection schemes
  • Cycle to work scheme, travel season ticket loans and a whole host of discounts across 100s of retailers
Who are weClear Channel UK is one of the UKs largest Out of Home media and infrastructure companies, operating more than 35,000 advertising sites nationwide and employing 600+ people in 13 locations.Our mission is To Create the Future of Media, transforming our estate to the benefit of all our stakeholders, through data-driven innovations and infrastructure. Our purpose is to provide both A Platform for Brands & A Platform for Good, delivering on advertisersmedia objectives whilst having a positive impact on the world around us.Find out more on clearchannel.co.uk and follow us @clearchannelukAt Clear Channel we believe in fairness and as an equal opportunities employer we work hard to foster an inclusive environment, a place you can truly be yourself and be treated fairly. We focus purely on skills and behaviours so if youd like the opportunityto help us create the future of media, out of home, wed like to hear from you.

Keyskills :
Customer ComplaintsCustomer ServiceProcess Improvement

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