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Customer Service Executive

Search
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Job Title: Customer Service Advisor Job Type: Ongoing tempIndustry: Customer Service/AdminLocation: Manchester city centreSalary: £13.00 an hour. Starting Wednesday 30th August 2023 on a temp basis until the middle of December 2023Are you looking for a new Customer Service opportunityAre you able to work evenings and weekendsAre you able to work from home on occasionsThis is a temporary position starting immediately, therefore you must be able to start ASAP this position could turn permanent for the right candidate. As a Customer Service Advisor we are looking for an individual who is passionate about delivering exceptionalcustomer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your dayto day responsibilities will include:The Job:

  • Handling a high volume of inbound enquiries via email and phone; providing information and booking appointments
  • Processing website orders
  • Making outbound calls following up on enquiries about availability
  • Providing a world class customer service over the telephone
  • Dealing with queries and complaints
  • Working to team and individual targets
  • Logging all information accurately on the in-house system
  • Providing customers with a professional service via telephone, email, live chat and social media
  • Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
  • Ensuring customer account adjustments are dealt with accurately
  • Need to be able to take ownership of your workload
  • Work well in a fast paced team and show initiative
Hours of work:8.00am-4.00pm Monday to Friday(37.5 hours per week)Benefits:
  • Great working environment
  • Newly refurbished building
  • Weekly pay
  • 28 days holiday per year (includes bank holidays)
  • Dedicated consultant at Search Consultancy
Have you got the following experience or skills
  • Previous experience of delivering exceptional customer service
  • Ability to sympathise with the customer
  • Working in a fast paced environment
  • Ideally phone based customer service experience
  • Ability to problem solve and take ownership of each customer query
  • Excellent communication skills at all levels
  • A passion for customer service
  • Excellent team player
  • Attention to detail
  • Excellent IT and admin skills
  • Previous Adminstration experience
Then we want to hear from you! Please apply online now….Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact CentreSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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