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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
Location - Manchester / RemoteDuration - 6 MonthsRate - £104 pd INSIDE IR35The ideal candidate will have experience or knowledge of Ethernet delivery, with products such as, EAD, FTTC, FTTP, Fibre on Demand.Effective role management*Effectively manage all activities and tasks allocated to the role, within the defined targets set.*Pro-actively manage Ethernet Access Direct (EAD) orders through to completion delivering Wholesale Ethernet orders.*Co-ordinate orders across all back-end systems in order to understand and align information across all relevant systems.*Effectively maintain job notes in all necessary management systems with information that is timely, relevant and meaningful.*Manage and deliver own workload effectively, by monitoring work intake, output and performance. *Monitor delivery performance statistics and act accordingly to the agreed target performance.*To support the delivery of continuous improvement, highlight any operational or process problems/issues as they arise and provide upward feedback on ideas or initiatives to support own and team performance.*Demonstrate competent complaint handling and problem-solving skills; taking ownership through to resolution.*Manage GM level escalations and complaints from both internal and external customers through to a successful conclusion within defined timescales.Knowledge and competency*Maintain appropriate expertise and skills on the systems, tools and/or procedures relevant to the domain of the work performed and directly related areas.*Understanding of the end to end delivery processes relevant to the role.*Maintain an effective and up to date knowledge of the ordering and delivery support systems that are relevant to successfully carrying out the role.*Ability to work on a variety of different products and services when required in line with business/customer requests.*Accountability and ownership of issues and show a willingness to resolve to the best of his/her ability.*Flexible and adaptable to change; demonstrating a willingness to learn about new products and services in line with business/customer needs. *Self-motivating and able to work with the minimum supervision. *Provide / assist with the coaching/training of team members and production of documentation/reference guides as and when required. Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.