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Customer Service Coordinator

Appcast Enterprise
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

What you will doThe core role of the coordinator will be to deliver end to end customer experience for our existing customers and support our field based operations teams. You will be the first point of contact, ensuring all the expectation are met and commitments fulfilled,maintaining relationships and helping with day to day queries.What we offer

  • Competitive salary
  • 25 Paid holidays + Bank Holidays & and sick pay
  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
  • Extensive product and on the job/cross training opportunities with outstanding resources available
  • Encouraging and collaborative team environment
  • Career development through various career ladders including Customer Service
  • Dedication to safety through our Zero Harm policy
  • Access to business resource groups
  • Training on our company values
How you will do it
  • To deliver an extremely professional, efficient and accurate customer service to our customers and field operations teams.
  • Support account and service managers to develop strong relationships with our customers.
  • Manage customer’s contacts for all requests and proactively deliver to a high standard.
  • Work closely with other departments to ensure that we all meet our customer commitments delivering faults fixes, servicing and system improvements by planning all of our engineer’s time efficiently.
  • Generate accurate billing in line with customer pricing matrices and our work delivered.
  • Regularly review our efficiency and provide solutions for us to improve through innovation
  • Complete ad-hoc requests to support the customer and our service managers to develop our relationship and build our business.
What we look forRequired:
  • Customer Service experience
  • Computer literate
  • Fluency in English language (both verbal and written)
Preferred:
  • Experience of billing / invoicing
  • Experience of engineering industry
  • Experience in coordinating schedules, planning engineers jobs
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