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Customer Service Agent

J.W.Lees Brewers
Job LocationManchester
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Services AgentFull timeMiddleton, Manchester12-month Maternity CoverJW Lees have an exciting opportunity for a Customer Service Agent to join the established Customer Service team based from our Greengate Brewery in Manchester. This is a 12-month maternity cover role.If youre looking for a challenging yet rewarding position where we can confidently say that no two days will be the same, then this role will be of interest to you. We are looking for somebody special, who has the right attitude, is results driven andcan make those key decisions. If this role sounds of interest and you would like the opportunity to work for a sixth-generation, award winning, independent family Brewery, then look no further.What we offer our Customer Service Agent:

  • Competitive salary plus profit share
  • Private medical with BUPA
  • 30% discount on food and drink across our pubs and inns for you and friends and family
  • Discounted stays in our hotels and inns
  • Wellbeing support with our Employee Assistant Programme
  • Great opportunities to grow in your role and progress your career
Customer Service Agent specification:Due to the nature of this role, we would be looking for candidates who specifically match our essential requirements stated below:
  • A minimum of two years experience working within a Customer Service environment.
  • IT literate, with a strong understanding of Microsoft Office packages and advanced knowledge of Excel.
  • Organised and can prioritise and manage duties effectively.
  • Warm, friendly and approachable and able to represent the business in a professional manner.
  • Flexible and adaptable with a positive, can-do attitude.
Customer Service Agent Requirements:
  • Ensuring all customers are dealt with in an efficient and professional manner via phone, email or face to face
  • Build excellent relationships with customers
  • Ensure that all customer records are up to date on NAV
  • Keeping up-to-date with all the latest products and promotions.
  • Engaging with Department Incentives
  • Upselling / Cross selling
  • Managing Customer Call diaries.
  • Managing workload in a timely and professional manner
  • Work effectively with colleagues to deliver the goals and objectives of the team
  • Working closely with various Department throughout the business
  • Dealing with any customer complaints in a professional manner.
  • Achieving set KPIs and Customer Service Levels and Standards
  • Attending off site meetings and supporting with business events
About JW Lees:Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:Proud - Savvy - Honest - Passionate - Personal - TogetherThis is a 12-month maternity cover role.

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