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Customer Service Advisor European Languages

Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

CUSTOMER SERVICE ADVISOR, EUROPEAN LANGUAGES / CREWE & MANCHESTER / COMPETITIVE PAY + GREAT BENEFITSAre you passionate about delivering an excellent service Fluent in Dutch, German, French, Norwegian or Italian If you are looking for a rewarding new role, with an organisation that truly cares about its people, then do not let this Customer Service Advisor (Dutch, German, French, Norwegian or Italian Speaker) opportunity pass you by!WEX Europe Services Ltd is the owner of the Esso Card fuel card portfolio, with offices across Europe and the US. We are undergoing a significant growth strategy and are looking for talented individuals to join us.You will initially be based at our Crewe Head Office, with the flexibility to work from home 2-3 days per week. In April 2022, we will be relocating to state-of-the art offices in Manchester City Centre.Working within our vibrant UK Head Office, the Customer Service Advisor (Dutch, German, French, Norwegian or Italian Speaker) will play a key role in managing customer relationships, responding to inbound enquiries via telephone, email andlive chat.Whats on Offer

  • Competitive basic salary
  • Working Monday - Friday (7.30 am - 4 pm)
  • Fantastic work-life balance, Hybrid Working
  • Company pension & life assurance scheme
  • Generous holiday allowance of 25 days plus bank holidays
  • Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
  • Life assurance, company sick pay and pension scheme
  • Employee Fuel Card (after 6 months)
  • Employee discount platform
  • Incentives schemes, companywide and departmental
  • Continuous training, coaching and development within a helpful and encouraging environment
  • Career progression opportunities
Key Responsibilities of the Customer Service Advisor (Dutch, German, French, Norwegian or Italian):
  • Add value by promoting products and services to our Customers
  • Answer all inbound Customer service calls, Live Chats and respond to E-mails
  • Assist in identifying and resolving areas that reduce chargeback liability or queries
  • Consistently aim to deliver a world class experience with every customer interaction
  • Ensure all enquiries are resolved within timescales/deadlines specified
  • Keep Team Lead informed of any issues within the department
  • Liaison for Fraud enquiries/investigations with Customer and Fraud Analyst
  • Management of Micro sized Customer to retain accounts and maximize revenue
Skills & Experience Required:
  • Able to manage complaints/difficult situations /customer matters to a satisfactory resolution
  • Ability to handle new and varied workload/process
  • Accurate data entry skills
  • Establish and maintain co-operative and effective working relationships
  • Excellent communication skills - Fluent in Dutch, German, French, Norwegian or Italian
  • Good listening skills - recognize the importance of understanding customer requirements
  • Self-motivated, organized and can work on own initiative
Whats NextIf you have the skills and passion to take on this Customer Service Advisor (Fluent in Dutch, German, French, Norwegian or Italian Speaker) role, we would love to hear from you. APPLY NOW for immediate consideration.DIRECT APPLICANTS ONLY, NO AGENCIES

Keyskills :
DutchFrenchGermanItalianNorwegian

APPLY NOW

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