Customer Service Advisor

Job Description

Customer Service AdvisorTravel & Tourism Industry£20,000Work From Home + Manchester City Centre OfficeThe CompanyOne of the UKs leading and top awarded online travel operators. A pioneering industry disrupter that has enjoyed huge growth throughout the last 20 years. We are now looking to expand ourCustomer Serviceoperation by bringing in provenand experienced Customer Service AdvisorsThe JobYou will be the first point of contact for all incoming customers, handling enquiries and assisting customers both before and after their holidays. You will excel at delivering world class customer serviceacross all customer service communication channels phone, email, live chat and social mediaBenefits of the Role:

• Salary We offer a basic salary of£20,000from when you start
• Flexibility We have a hybrid working model and can offer WFH for up to 4 days per week with at least one day in our Manchester office per week
• Environment For those office days, we have a bright, open plan workspace to boast about featuring pool & ping pong tables, free fresh fruit daily and an office bar. Its a fun, vibrant and positive environment and somewhere you will beproud to come to
• Discounts The ultimate perk! Big discounts on holidays and free upgrades
• Holiday 28 days for you to jet set across the globe and an extra day for your birthday
• Health We can offer a health plan scheme to save you money on dental, optical, physio and counselling and if the gym is your thingbenefit from our subsidised gym membership
• Travel We have a cycle to work scheme, subsidised travel and free parking spaces to make your commute that little bit easier
• Invest Join our share incentive scheme and reap the rewards
• Plan To help you plan for your retirement, we offer a matched pension
• Party We have a big Summer BBQ extravaganza to make the most of the 2 weeks of sun Manchester can boast and what better way to round the year out than with a HUGE festive bash
• Family Nothing is more important. We can give you enhanced maternity and paternity leave to help you when you grow your family
• Innovate We value the ideas of our employees and if you have bright ideas then we have open forums set up for you to discuss, create and innovate

What Are We Looking For:

• Experience Ideally you will have worked in a call or contact centre based role and have experience of either handling calls, responding to e-mails, replying to social media enquiries or resolving live chat queries
• Skills You will be able to build rapport with customers, ask the right questions and hold conversation with the customer
• Personality We loveBIGpersonalities andBOLDcharacters. We want our customers to remember us and to tell everyone about our business so we need the brightest personalities on our front line
• Industry Whilst we are open to candidates fromANYindustry, if you have worked in the travel or tourism industry then we would love to hear from you
• Location Whilst we have adapted to WFH, we still love to meet up in the office. You will need to be able to commute to Manchester City Centre at least once per week

Duties & Responsibilities:

• Handlingenquires via multiple contact channelstelephone, live chat, email and social media.
• Takingownership and resolving customer queries in a confident manner.
• Identifyingcustomers needs through asking the right questions and selecting the right solutions to match the customer requirements or resolve their queries.
• Processingcustomer requested amendments to their upcoming holiday.
• Achievingset call centre KPIs and targets
• Workingas a key member of a team but also being able to work independently
• Increasingthe loyalty of our customers by making sure they have complete satisfaction through effective communication
• Communicatingabout our products, brand and destination to our customers with absolute confidence and knowledge

So if you think you have what it takes and cant wait to get started then what are you waiting for Apply today to avoid missing out. To apply, you can either send your CV to or feel free to call me on if you want to make an introduction or have any questions