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Customer Sales Executive

BPP University
Job LocationManchester
EducationNot Mentioned
Salary£20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

You have one of the most important jobs at BPP. Every day you’re finding that key BPP USP that’s going to delight a potential client and turn an enquiry into a booking. You will thrive on identifying clients’ needs and matching them to our products to give a best-fit solution.You’ll love targets and the rewards they bring, and you’ll always put the customer’s needs first for a win-win outcome. When you’re not taking calls and emails, you’ll be following up leads and making bookings wherever possible.What you’ll be doing

  • Achieving contact conversion and revenue targets by matching our programmes, products and services to the needs of the customer
  • Returning calls to customers and responding as appropriate
  • Maintaining regular contact with customers through outbound calls and emails to identify sales opportunities
  • Enrolling customers in real time, wherever possible to ensure swift handling of applications
  • Providing up to date advice on entry requirements, fees, course structure, admissions and enrolment procedures, and funding opportunities
  • Using BPP systems effectively, particularly customer records and unique identifiers
  • Recording details of all potential leads in the Lead Management system
  • Promoting and attending Student Recruitment Events to promote BPP and its programmes
  • Keeping up to date with any changes to BPP’s products/services or processes which affect the operation of customer service
    • Join the BPP FamilyThe world is changing. Help us disrupt, innovate and achieve our collective goal of Building Careers Through Education. Established for over 40 years, we’re a global education provider delivering diverse qualifications for professionals at every stage of their career.Committed Passionate Self-determined Now’s your chance to be part of our exciting world.What we’re looking for
  • Ability to thrive on Targets and comfortable being measured on these
  • Experience of dealing with high call volumes
  • Self-motivated with an ability to deliver on sales
  • IT literate and competent with databases and spreadsheets
  • Strong communication and relationship-building skills
  • Experience of working within strict KPIs
  • Attentive to detail and dedicated to quality
  • Excellent organisational and time-management skills
    • Please note that the successful candidate will be required to undergo a basic DBS and credit check

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