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Customer Experience Insight Analyst

Harnham
Job LocationManchester
EducationNot Mentioned
Salary45,000 - 55,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

CUSTOMER EXPERIENCE INSIGHT ANALYSTNORTH WEST ENGLAND (hybrid/flexible)£45,000 - £50,000 + BENEFITSA unique opportunity to join this leading construction company who have sustainability as a core value, paving the way for a better future, and using data to drive what they do.THE COMPANYThis is a global construction business that is now using new technology to change and transform the industry they work in, combatting climate change and having sustainability as a top priority. They have different business pillars and big plans to fullydigitalise their business, so with a growing analytics team, its all about using insight to drive new changes!WHAT WILL YOU GET TO DOComing in and joining the Digital team, you can expect to work alongside a variety of team members while reporting to the Senior Analyst in the team. Your role will involve:

  • Analysing complex customer data sets from different sources, understanding things like demographics for segmentation, behaviour and trend analysis
  • Focus on the CX program, which covers a variety of businesses within the group
  • Looking at customer experience data, NPS scores and understand the drivers behind these
  • Digging deep into this data to find and then share actionable insight and recommendations with stakeholders
  • Conducting driver analysis to find what is driving customers and their feedback, what are their motivations, their reasons for their scores.
WHAT ARE WE LOOKING FOR IN YOUEssential:
  • An experienced insight analyst who can hit the ground running, having previously worked within customer analytics and with customer experience data
  • Excellent analytical skills with SQL for data work, able to code and manipulate complex customer data sets
  • Statistical knowledge for handling and/or modelling different data sources across customer, CX, CRM and finance
  • Excellent communication skills for liaising with stakeholders across the group, potentially even up to C-suite.
Desirable:
  • Experience working with Python/R so that when the business is ready to get into more advanced analytics and statistical modelling, you can be the go-to person for this knowledge and skillset, and take ownership of this trajectory
WHATS IN IT FOR YOU
  • Salary up to £50,000 DOE (potential to go higher for an outstanding candidate) + benefits
  • Flexible hybrid working - this is a remote first role. Your manager will be based in Liverpool, so a presence in the North West is desirable. The two main meeting hubs for the whole team are in North Wales and Ireland, but this is every 4-6 weeks and isexpensed.
  • A supportive team environment, heading onto courses together to continue your learning and development
  • Future progression and a company that encourages promotion and internal movement! They love to see their staff grow and reach new heights.
HOW TO APPLYPlease share your interest in this role by sending your CV to Alanah Chambers via the Apply link on this page.

Keyskills :
SQLmarketingreportingretentioncustomer insightinsightssegmentationdashboardsacquisition

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