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Customer Experience - Accounting

Xero
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

  • Are you accounting qualified and passionate about helping small businesses thrive
  • Use your accounting expertise to empower small businesses and accountants around the globe (and have fun while doing it!)
  • We are looking to fill several roles in our Customer Experience team based in Manchester, starting September 2022!
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.Why become a XeroGreat question! Being a Xero is so much more than just a job. Were a group of diverse, passionate and dedicated #humans who are committed to improving the lives of our customers. We love what we do and were proud to admit it! We also know that the bestteams deserve the best, and creating a #beautiful product and experience for our customers wouldnt be possible without delivering the same #beautiful experience for our team.Heres what were offering you:
  • Employee share plan (become a shareholder in Xero!)
  • Hybrid working
  • 10 days wellbeing leave per year - we acknowledge theres more to your wellbeing than being unwell, this leave covers mental health, medical appointments, care for dependants etc
  • 28 days of leave per year (+3 extra days gifted over the Christmas period!)
  • Volunteer leave to make a difference in the community
  • Discounts on multiple fitness activities, memberships and cycle to work scheme
  • Modern offices equipped with the latest technology, as well as barista made coffee, daily breakfast and ping pong tables for those moments needed to switch off
  • Generous parental leave allowance with 26 weeks paid, and return to work flexibility and support
  • 6 weeks of partners leave, full pay, to support with baby care
  • Company Pension Scheme (matched contributions up to 4.5%)
Meet the teamWe are a group of passionate customer experience specialists. We love delivering world-class support to small businesses and accountants around the globe, empowering them to do #beautiful business.How do we do this Our customers contact us online and we usually respond the same way, however sometimes its easier to talk someone through their questions over the phone, giving them a beautiful support experience. Through these interactions with our customers, we educatethem to make sure they get the best out of our platform.But thats not it, to ensure we deliver world-class support, we continually encourage our team to learn and flourish by providing opportunities to upskill and specialise in the areas that interest them. We are a place where personal development, innovation,and change are not only inspired but also celebrated.Some of the things youll do
  • Respond to our customers via email or telephone with the end goal of resolving their issue
  • Collaborate effectively with other teams such as Sales, Technical Specialists and Product
  • Utilising Accounting knowledge to provide practical, real time solutions
  • Maintain a high quality of written communication based on Xeros style & format
  • Where appropriate escalate feedback received from customers to ensure continuous improvement of Xero customer care service
  • Support our wider Xero teams with events and initiatives
  • Work with a diverse team, with some of the best technology in a modern and flexible environment
What youll bring with you
  • Accounting degree or experience
  • High level of attention to detail and strong problem-solving skills
  • Fantastic communication skills - both written and verbal
  • Initiative and ability to self-manage
  • A team player attitude, you love to collaborate and pro-actively assist other team members
  • And most of all, the ability to have fun whilst doing what we do best!
Our D&I CommitmentOur collaborative and inclusive culture is one were immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We area Stonewall Diversity Champion, and Disability Confident committed. So, from the moment you step through our doors, youll feel welcome and supported to do the best work of your life.

Keyskills :
AATAccountingCustomer ServiceCustomer SupportXero

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