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Customer Contact Agent

Reed Business Support
Job LocationManchester
EducationNot Mentioned
Salary23,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

The perfect role for someone looking to make a difference to the lives of people in financialdifficulty.Do you want a role that isnt just a job, but a careerDo you have extensive experience in a customer service advisor roleDo you have customer phone-based experienceTHIS IS A HYBRID ROLE!Role: Customer Contact AgentLocation: Trafford Park, ManchesterType: Full-Time/PermanentSalary: £23,000 per anHours: Monday-Friday09:00-20:30shifts as belowYou get to work from home every Thursday

  • MondayThursday 09:00-18:00 or 11:00-20:00
  • Fridays 09:00-15:00 or 10:30-16:30
Training hours are 09:00-18:00, Monday in the office and the rest will be working from home. You will be in office training for your first 2-weeksyou cannot have holidays during this time. Reed are extremely proud to be working exclusively with company whos mission is to improve the lives of those who find themselves in difficulty with managing their debt. This is a company where the customer is always at the heart of everything they do they are dedicated to providing practical and professional help in every aspect of managing finances with a wide range of different debt solutions.Role SummaryTo contact potential customers who have sought debt advice through our clients various channels, collate high level customer information and transfer them to a Debt Solutions Adviser.Role and Responsibilities
  • Conduct outbound calls in response to customer enquiries
  • Ensure that all call-backs are actioned on time and at customers request
  • Attain and maintain competence under company policy
  • Achieve individual daily, weekly, and monthly key performance targets as well as contributing to the overall departmental targets
  • Ensure calls are compliant and the call structure provided is followed at all times
  • To take inbound calls as and when required
  • Undertake any further duties determined as reasonable and necessary in the fulfilment of the role
About You!
  • Excellent communication skills (Confidence - has the ability to proactively build customer relationships)
  • Self-motivated/Self Driven
  • Previous experience of working in a call focused role
  • Passionate about delivering positive outcomes for customers
Company Benefits
  • Free onsite parking
  • Subsidised onsite Caf with a Costa Coffee shop!
  • On site gym
  • Fast track progression opportunities
  • Enhanced pension
  • Living Wage Company
  • Charity volunteer days
  • Causal dress code
  • Childcare vouchers
  • 25 days holidays + bank holidays
  • Buy/sell holiday entitlements
  • Birthday day off!
  • New Arrival Gifts (Maternity leavers)
  • Staff discounts
We would be looking to hold an interview assessment day on Friday 5th August on site in Trafford Park, so please APPLY NOW and we will call you ASAP to discuss in detail.The estimated start date for this role is Monday 15th August.

APPLY NOW

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