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Job Location | Manchester |
Education | Not Mentioned |
Salary | 9.00 - 10.00 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Location: Manchester, UKDivision: TicketmasterLine Manager: Team Manager (Contact Centre)Contract Terms: Permanent, 35 hours per week.THE TEAMThe Contact Centre Team is responsible for guiding our customers through the entire events process, assisting with queries and requests - before, during and after the show. The team deal with an array of requests from how to purchase tickets all the waythrough what the customer requires to access the event for all types of events we sell for, comedy, theatre, music, sports and attractionsTHE JOB The role of Customer Care Support Advisor will provide an efficient front-line service to customers by resolving problems and queries and utilising appropriate communication methods to ensure new and existing customer loyalty and brand confidence.Ticketmaster is part of Live Nation Entertainment which is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.WHAT YOU WILL BE DOING
Keyskills :
Communication SkillsContact CentreCustomer Service