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Customer Care Specialist

The Portfolio Group
Job LocationManchester
EducationNot Mentioned
Salary20,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have experience in retentions and phone based customer careLooking for a new challenge with an energetic, vibrant, fast growing companyWe are looking for someone hardworking, reliable and resilient to join our expanding team due to continued growth!Role DescriptionIn a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relatingto the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the businesss Super-duper Service strategy whilst exceeding individual KPIs and embrace our company valueswith every interaction.Main Responsibilities

  • Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised
  • Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced
  • Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk
  • Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage
  • Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice
  • Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users
Skills and Experience
  • Customer service experience is essential
  • The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs
  • Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
  • The ability to work in a fast paced environment
  • Able to adapt to change
  • Can take responsibility of own product knowledge
  • Able to communicate at different levels throughout the business
Employee Benefits
  • 25 days Annual leave plus 8 bank holidays
  • Birthday off
  • Bonus paid via Profit share scheme
  • Pension plan and Life insurance
  • Access to an Employee assistance programme
  • Perkbox discounts
  • Company incentives and discount schemes
Bright transforms people management for small business owners. Bright believes in the power of small businesses and understands their importance to our high streets and local communicates. Thats why we support small business owners with all their peoplemanagement need and give them the tools to take their business to the next level.From everyday admin tasks to complex legal dilemmas, we free up employers time with our superior software and tailored expert guidance Our technology is easy to use, our advice is clear, practical and jargon-free, and were committed to keeping our serviceaffordable too. Because were here to champion small business owners and support them on their journey to a brighter future. This is a fantastic opportunity to develop your professional skills within a large, international company. Each customer, query andday will be different! If you feel you have what it takes to be successful in this role, please apply today!P969097LFINDPENO

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