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Job Location | Manchester |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
The role requires excellent leadership of a team of credit controllers in order to achieve high engagement and performance. This will be achieve by managing performance and supporting team members to achieve their monthly KPIs. The role requires a keen eyefor risk and also to spot new business opportunities through contact with clients and debtors.Key responsibilities and accountabilitiesProvides a high level of service to all clients, Business Centres and colleagues whilst minimising risk and ensuring excellent service to clientsProactively seeks to understand their teams portfolios to assist them to spot both warning signs and opportunitiesLeads a team of credit controllers to deliver excellent standards of client service and identify new business opportunitiesMeasures risk and performance via sampling and coaches team on improvementResponsible for the training of team members through regular one to one review and improving performance and productivity through coaching.Ensure good communication and cooperation with all stakeholders including Data Processing and Business Centre relationship teamsMitigate bad debt and risk situations across the credit controllers by monitoring their activity and ensuring a high quality of delivery of key processes and proceduresIdentify new business opportunities through contact with clients and debtorsPerson profileOverview of the personThe incumbent of this role will need to show they have a strong leadership style and the ability to communicate effectively with internal and external stakeholders, ensuring there is a consistent high level of customer service. The individual must be comfortablein leading a team of credit controllers making sure their performance is consistent and their results are in line with their KPIs. They need to be process driven making sure all key processes and procedures are followed.Key knowledge and experienceEssentialDesirable
Keyskills :
Credit ControlTeam Leader