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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | 20,319 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Job Title: Contact Centre AgentLocation: UK-ManchesterStarting Salary £20,3019 plus great benefitsM4 3AQStart date 13/3/2023Overview:Working at Markerstudy in our brand-new vibrant office which is situated in the heart of Manchester city centre, youll be part of a team focussed on delivering exceptional customer satisfaction. As a valued member of the team, youll receive all the Trainingyou need to do your job with skill and confidence.We offer a complete Training program which will make sure youre given the very best foundations for success in our business.Markerstudy offer a highly competitive salary package with a base salary of £20,000 per annum. This can then be boosted with a Bonus scheme and a shift allowance for any weekend working that you do. We offer 30 days holiday (inc Bank Holidays) with the addedability to buy and sell more days. Theres an attractive Pension Scheme, Wellbeing Support and an Online Portal which is full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more.Responsibilities:As a member of the Customer Service Team, youll play a vital role when it comes to offering a great service to our insurance customers. Youll speak to new and existing customers, making sure they receive a professional service. Through listening attentivelyand being the friendly voice customers expect, youll be able to identify which Insurance products and services are best for them. Its a regulated environment, so there will always be a focus on accuracy.Are you someone who can:Make sure customers are satisfied as you answer their queries and establish their insurance needs over the phoneExpertly guide customers through insurance policy details and keep their records up to date Keep your product and industry knowledge relevant Spot opportunities to give customers added value Go above and beyond for customers, supporting them in finding solutions Qualifications:This role will suit anyone who has previously worked in a customer service type position, whether that be dealing with customers in a retail or hospitality environment, or maybe youve worked with customers over the phone.