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Job Location | Manchester |
Education | Not Mentioned |
Salary | 20,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Contact Centre AdvisorSEEKING IMMEDIATELY AVAILABLE PEOPLE TO START ON 20TH JUNE! Salary: £20,000 per annum+ Shift Allowance for weekend days at around £1,800 p/aHours: Full Time - Permanent 37.5 hours per weekHybrid Working model after completion of training (4-6 weeks) 2 days working in the office & 3 days working from home.Location: Manchester (Arndale Centre) .The CompanyMy client is a large and leading insurance group who is seeking friendly and professional Contact Centre Advisors to join their fun and vibrant team in Manchester.This role will suit anyone who has previously worked in a customer service type position, whether that be dealing with customers in a retail or hospitality environment, or maybe youve worked with customers over the phone.ResponsibilitiesAs a member of the Customer Service Team, youll play a vital role when it comes to offering a great service to our insurance customers. Youll speak to new and existing customers, making sure they receive a professional service. Through listening attentivelyand being the friendly voice customers expect, youll be able to identify which Insurance products and services are best for them. Its a regulated environment, so there will always be a focus on accuracy.Are you someone who can: Make sure customers are satisfied as you answer their queries and establish their insurance needs over the phone Expertly guide customers through insurance policy details and keep their records up to date Keep your product and industry knowledge relevant Spot opportunities to give customers added value Go above and beyond for customers, supporting them in finding solutionsHoursFull Time - Permanent 37.5 hours per week Shifts betweenMonday - Friday 8 am - 8 pmSaturdays 8am - 5pmSundays 9am - 4pmWhats on Offer: