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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | 23,254 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Service Advisor£23,254 per annumManchester City CentrePermanent Monday - Friday 35 hours per week - No weekendsInterviews will be help week commencing 18th April, with the view to start your new adventure in May!I am delighted to be representing a wonderful, well known not for profit organisation based in the heart of Manchester City centre who are looking for the best of the best to join their organisation.What does the job involve * To answer telephone, e-mail and web-based enquiries from a wide range of customers, employers and members of the public on policies and procedures* To accurately update databases during and after customer contact and to correctly interpret the information stored in these systems to ensure the delivery of an excellent service at all times* To meet and exceed departmental and individual service level agreements across a range of areas * To ensure an excellent customer experience in line with the Contact Centres Institute of Customer Service accreditation* To fully comply with the General Data Protection Regulation and company policies* To provide assistance to colleagues dealing with administrative tasks to ensure that the contact centres workload is handled in an efficient and timely manner* To provide cover and support for other team members as and when required* Any other reasonable duties as may be assigned from time to timeWhat skills do you need* Competent in IT programmes such as MSWord, MS Excel and Outlook * Ability to write in clear and concise plain English to produce letters, emails and web-based enquiries* Able to demonstrate excellent customer service skills and ability to respond positively and creatively to the needs of others whilst working to service standards* The ability to work within established service level agreements and to achieve individual targets across a range of indicatorsWhat do you get in return* Excellent salary* None contributory pension* Private medical cover* 25 days holiday per year plus bank holidays, increasing with serviceOffers subject to 3 years referencing along with a criminal record check.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.