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Contact Centre Administrator

Jo Holdsworth Recruitment
Job LocationManchester
EducationNot Mentioned
Salary12.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time 6 month

Job Description

This is an exciting temporary role based in Manchester working within the Health Services. The role will be on a 6 months fixed term contract, with the view to start ASAP. You will be dealing with both new and repeat self-pay and business customers, sellingand assisting them in booking clinics related products. Training will be fully in house for 2 weeks, then depending on how confident you feel the role can become hybrid with 2 days in office and the remaining days working from home.Responsibilities

  • Taking incoming customer calls in a professional and confident manner.
  • Taking the necessary action required to resolve customer queries.
  • Making proactive outbound calls to customers.
  • You will be responding to web chats and emails to help resolve queries.
  • Taking ownership of queries until resolved.
  • Action changes to client records ensuring all systems are updated in an accurate and timely manner.
  • Data entry work and general office administration tasks.
  • Undertaking training as required.
Experience, skills set and/or qualifications required
  • You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills and an ability to up sell added products.
  • Understanding of customer service principles and a commitment to service excellence.
  • You will be PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.
  • Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.
  • Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment.
  • Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets.
  • Be able to remain positive and calm whilst projecting a can do attitude within the team/department.
Hours: Mon to Fri, shifts are 8-4, 9-5, or 10-6 on a rota basisLocation: Manchester - 2 days per week and the rest home-based (after training)Salary: £12phJob Reference: LHJ7791Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement,you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.(Jo Holdsworth Recruitment - Recruitment Agency)

Keyskills :
Administration DutiesCall CentreCommunication SkillsCustomer ServiceSales

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