Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Complaints Executive

THC Recruitment
Job LocationManchester
EducationNot Mentioned
Salary£25,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My client was founded in 2006 with a mission to remove the complexity and hassle in finding and financing a car. They connect customers, lenders, and car dealerships across the UK. They are looking for Complaint executives to join their growing team.Role and Responsibilities :

  • Investigate and respond to escalated non-regulated vehicle quality complaints in line with FCA regulations, being always empathetic
  • Record and input complaints into our CMS
  • Feedback to other areas of the business on the causes of complaints, making recommendations to mitigate any future risks
  • Inform customers of the outcome of their complaints over the phone and in writing, explaining your decision and their options.
  • If appropriate, decide on the level of compensation to be awarded - you’ll be responsible for choosing the right option
  • Create accurate records ensuring all elements of the complaints are logged.
  • To be a champion of excellent customer service, be that directed at customer, lender, or dealer
  • To fully embrace "Treating Customers Fairly" and conduct business in a manner which conforms to this
  • To proactively seek to improve your own skills to the benefit of the company’s service through identification of training needs with your Manager
  • Negotiation with dealers in relations to costs, repairs, and contractual obligations
  • You must adhere to the FCA Conduct rules
  • Liaise with internal departments, dealers, lenders, mechanical engineers etc. to obtain information to investigate a complaint thoroughly
Skills :
  • Evidence of working in a complaint’s role, managing complex complaints
  • Minimum 2 years’ experience in a customer facing complaints role
  • An understanding of FCA regulations and a working knowledge of the Financial Ombudsman Service
  • Negotiation and influencing skills
  • Able to work under pressure and to meet deadlines
  • An understanding of the legislation that governs the business and being able to see how that impacts on the business
What the company can offer you :
  • Clear progression throughout the business
  • Award winning Induction training and development from their ISM accredited training programme
  • You will be given thorough FCA/Compliance training to ensure you are fully knowledgeable on our in-house systems and provide the best advice through their customer journey.
  • 28 days holidays including bank holidays, plus an extra day off for your birthday
  • Award dinners, regular social events, and team nights out to celebrate success
  • An additional day available to take to support local charities
  • Cycle to work scheme, discounted retail outlets and hospitality venues
  • Income protection and financial advice
Please contact Vicky for more details.Required skills
  • Car
  • Complaint
  • Complaints
  • Compliance
  • Customer Service
  • ISM
  • Motor
  • Regulatory Requirements
  • Regulatory Standards
  • Accredited Training

APPLY NOW

Complaints Executive Related Jobs

© 2019 Naukrijobs All Rights Reserved