Community Manager

Job Description

Role: Community ManagerReporting to: Asset ManagementProperty: Botanica, ManchesterAmenities: Lounges, Co-working Space, Outside BBQs/dining, Gym, etc.THE CORTLAND DIFFERENCEAt Cortland, our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilitiesfor people - possibilities that translate into superior living spaces and experiences designed to inspire our residents, our Cortland associates, and investors to live a better life focused on what matters most to them.Our people map the story of their own success. We dont adhere to the status quo, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in the Multifamily sector in the USA, by living our Core Values we continue to driveexponential growth - and we invite you to join us on our journey as we grow in the UK.ROLE OVERVIEWOur Community Manager will lead an onsite team in managing the day-to-day operations of this build to rent community. You will have overall responsibility for the performance of community and own all areas of the business such as lettings,resident services, maintenance services, tenancy administration, financial performance, compliance.As the Community Manager you would be performing several roles simultaneously, such as:The Mayor

• Accountable for operational delivery using your extensive people and building management experience
• Diplomatic and confident running the show, passionate about giving residents an exceptional living experience and your onsite team a great place to work
• Provide guidance on resident concerns, remaining calm and using good judgment to find solutions
• Able to work with a wide variety of personalities, even when emotions run high, always communicating professionally with both external and internal stakeholders at all levels

The Mentor

• Lead by example to inspire your onsite team to continuously deliver exceptional customer service to residents to exceed expectations at every opportunity
• Constantly share priorities with onsite team to assure they follow proper protocol and always keep residents comfortable, safe, and secure
• Maintain an open-door policy where your onsite team can talk to you about anything from improving their lettings or management skills to planning a resident event
• Use your high energy to engage, train, and motivate your onsite team - all while building a family feeling within the onsite team that goes above and beyond for each other
• Set goals to challenge and stretch yourself and your onsite team and keep each other accountable for delivering them successfully and have fun doing it

The Entrepreneur

• Enjoy running your own mini empire and be a true business leader in your community
• Prepare budgets and manage expenditures in line with the business plan
• Continuously review the buildings financial performance and seek to find financial efficiencies and opportunities
• Constantly analyse and report the building’s performance against KPIs and SLAs
• Seek to promote and market Cortland at every opportunity
• Work closely with local businesses and vendors to establish Cortland’s brand and identity within the local community

The Compliance Officer

• Responsible for health and safety and statutory compliance, including taking actions derived from fire safety and risk assessments
• Manage processes for contractors and suppliers to complete reactive and planned maintenance
• Responsible for implementing a compliance and testing regime, including emergency protocols
• Available to deal with an emergency, even whilst off the clock

THE IMPACT YOU CAN MAKE

• Residents are proud to call Botanica their home, and potential residents are keen to join the community
• Your onsite team is at the top of their game, which means Botanica is running efficiently, and residents are lined up to renew their leases and stay with you and your onsite team
• Your onsite team, vendors, and residents always have the information they need and feel safe and secure because your communication skills are exceptional
• Botanica’s occupancy, retention, and net operating income remain at an all-time high by you implementing strategies to achieve the business plan, financial targets and customer satisfaction.

YOUR BUILDING BLOCKS OF SUCCESS

• Core Values
• Excellent customer relations skills and plenty of energy and enthusiasm
• Stellar record of people management experience
• Dynamic team leadership and communication abilities
• Expert time management, organisation, and multi-tasking skills in a fast-paced work environment
• Proven ability to manage operational budgets
• Resourceful problem solver always up to the challenge
• Superb written, verbal, and interpersonal communication skills
• Superior record of improving business results and sophisticated business plan execution