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Collection Advisor

Search Consultancy
Job LocationManchester
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Monday-Friday 9am-5pm£19,000 + bonus (£28,000 OTE)Denton, ManchesterYou will be joining a very customer focused team, you will be predominantly receiving inbound calls from customer to help them arrange payment plans for their outstanding debts.Collections Advisor duties:

  • Receiving inbound telephone calls from businesses and individuals to recover outstanding debts.
  • Handling difficult conversations in a sensitive and professional manner.
  • Entering accurate records of customer conversations into the customer database.
  • Following processes and guidelines regarding debt collection.
  • Achieving personal and team targets in a contact centre environment.
  • Accurately entering customer payment details into systems - ensuring these are entered correctly first time around.
The ideal Collections Advisor:
  • Previous experience within a fast paced telephone
  • You will have a positive telephone manner and assertive negotiation skills.
  • Previous knowledge and experience with collections/debt recovery is a bonus but not essential.
  • You must also be a great communicator and have confidence when dealing with conflict.
  • We are looking for somebody with strong work ethics and enjoys working in a fun environment.
Fully paid training will be provided for all successful applicants.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Keyskills :
Collectionscustomer servicecustomer service advisorcollection advisor

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