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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | 20,000 - 23,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
At Bridgewater Finance Group we have a singular goal of being here to help, offering easy to understand advice and ethical solutions to individuals in debt. With a focus on expertise, integrity, and respect we put our customers and people at the heartof everything we do.We are looking for an experienced Client Support Agent to join our busy Debt Management team, supporting an existing client base of customers and their ongoing needs.In this role, you will be required to put the client at the centre of every communication and continually match the benefits of the products and services against their needs. Not only will you be tasked with reviewing income and expenditure of each client,but you will also be required to deal with some legal aspects of a clients ongoing debt management plan.We would love to hear from you ifYou have experience in a phone-based capacity and delivering a high level of customer serviceYou have a good understanding of Treating Customers Fairly and effectively implement this into daily work life, putting the customers at the heart of your work.You have an understanding of vulnerable customer needs and be able to sensitively handle challenging calls as requiredCommunicate in a clear, open, and honest mannerEnsure all work is completed accurately and to deadlines, always paying attention to detailBe committed to developing within the role and be open to feedbackYou can communicate in a clear, open, and honest mannerYou can demonstrate flexibility in an ever-changing and improving industryBenefits at Bridgewater Finance GroupCompetitive base salary plus monthly bonus structuresCompanywide early Friday finishesPromotion opportunities as early as 6 monthsThe opportunity to undertake an industry recognised Charted Institute of Credit Management qualificationDesirable Grade II listed city centre office and excellent facilities including onsite gym and StarbucksLively social scene and corporate events such as an annual summer ball
Keyskills :
Account ManagerCustomer CareCustomer ServiceCustomer ServicesExisting Clients