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Client Solutions Senior Engineer - Homebased

Wilmington Plc
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Client Solutions Senior Engineer - Homebased Location: Homebased - UKSalary: Competitive, DOE + Benefits!Why do we want youAt Interactive Medica, we have a strong presence in over 30 different countries and create bespoke Cloud-based platforms for our biopharma clients.As an experienced Database Engineer with strong SQL Server experience, you will be the face of this!From troubleshooting queries to implementing solutions, you will ensure that our platforms run as smoothly as possible for our clients.We are Wilmington plcThrough trust and knowledge, Interactive Medica (Part of Wilmingtons I&D division) provides web-based software applications that enable Life Sciences companies to effectively manage their sales, marketing and medical resources and collaborate with healthcareproviders to provide better outcomes both commercially and for patients.As our Client Solutions Senior Engineer, your focus will be to support our clients with our SQL based platform. You will collaborate with colleagues to deliver the best solution for our clients in a timely manner.Travel may be required in this role depending on the needs of our client. This may be within UK or elsewhere in Europe.Other responsibilities of this role include, but arent limited to;

  • Supervise daily routines & processes to ensure the smooth running of client’s tools, acting on any implementations needed.
  • Identify and implement quality improvements.
  • Action support queries from clients within our SLA.
  • Advise and recommend appropriate client solutions & alternatives.
  • Build positive relationships with clients and report accurately on all operational & technical aspects of the client’s maintenance.
  • Explore and contribute to new ways of implementing IM technology.
  • Manage client accounts ensuring the delivered solutions are working effectively.
In order to be successful in this role you will need:
  • Experience in the same or a similar role.
  • Educated to degree level in a relevant field.
  • Good problem solving ability.
  • Passion for achieving excellent client satisfaction.
  • Strong knowledge of SQL Server and Transact SQL.
  • Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript and CSS.
  • Ability to work to agreed timescales, keeping clients informed of any delays.
  • Confidence in a customer facing role with excellent interpersonal & relationship building skills.
  • Experience of speaking to global clients is desirable.
You need to be the kind of person who…
  • Loves to learn - both knowledge and skills
  • Is a creative question-asker and a solution-finder
  • Can work in a fast paced, fun and progressive environment
  • Enjoys a challenge - we work hard, and it can be a steep learning curve
If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today!

Keyskills :
SQL SQL Server Client Solutions Client Solutions Engineer

APPLY NOW

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