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Client Services Co-Ordinator -Manchester

Redwood Search
Job LocationManchester
EducationNot Mentioned
Salary22,000 - 22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

ManchesterHybrid£22.5kClient Services CoordinatorEmployee Benefits - HybridDo you have a strong background in administration with a focus on client deliveryAre you passionate about your clients and have experience working within Employee Benefits/Healthcare or InsuranceAre you interested in working for a world-class organisation, working with a variety of clientsWe have a fantastic opportunity for a Client Services Co-ordinator to join our growing Client Services team.What can you expectYou will work in a busy environment and will build / maintain an excellent rapport with a large portfolio of clients who will see you as the go-to person for all queries.What you will be rewarded withWe offer a competitive salary and other lifestyle benefits including a contributory pension plan of up to 12%, life assurance and flexible benefits.We will count on you to:

    • Work with providers and clients to: maintain accurate data e.g. membership/products and services information/claims/financial data; (ii) obtain information for other team members which they can pass on to clients paying attention to cross referencing andchecking details.
    • Produce and maintain accurate and complete documentation /correspondence in a compliant manner with timescales confirmed by Divisional service level agreements (SLAs) for both new business and on-going business requirements e.g. annual renewal/review.
    • Respond to clients and Sales Consultant queries in a timely manner and accurately by using and amending standard letter, writing clearly, concisely and professionally.
    • Provide quality support to clients with regard to the transactional elements of their scheme/portfolio
    • Identify and develop new clients and renewal of allocated clients
    • Liaison with insurers to ensure delivery of data, renewal terms and quotations
    • Complete market reviews in line with consultant requirements, collation and output of results in an appropriate format
    • Ownership of delivery to assigned clients through planning and monitoring of all activity (portfolio planning)
What you need to have:
    • Administration or Client Services background
    • Excellent working knowledge of Microsoft Office suite
    • Ability to work on own and as a team player, establishing good rapport with clients and colleagues
    • Excellent time management and planning/organisational skills, ability to work to deadlines
    • Related business experience and technical knowledge to appropriate level
What makes you stand out
    • Strong previous Healthcare/Employee Benefits based experience
  • Please call Arlene Gray Redwood Search Worcester or apply via Redwood Search website.
By applying for this role your details will be submitted to Redwood Search. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://privacy-policy/Recommend your family and friends to us and on their successful placement, we will give you up to £250 worth of vouchers of your choice. (T&Cs apply). Please visit our Redwood Search website to find more roles!

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