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Client Service Manager

HSBC
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Client Service Manager, Global Trade & Receivables FinanceSome careers prize diversity more than others.If youre looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you inan exciting new direction, HSBC offers opportunities, support and rewards that will take you further.As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and supportwhen you return to work, and a contributory pension scheme with a generous employer contribution.Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North Americaand Asia.We are currently seeking an experienced individual to join this team in the role of Client Service Manager.In this role, you will:

  • Take full ownership of clients transactional needs and coordinate between clients, Transaction Services, Business Development and other parties for transaction fulfilment and service performance
  • Advise clients on trade transactional practices & products
  • Interact with clients (and clients customers, applicable to RF) to collect client payments & apply risk controls
  • Encourage client adoption of self-serve solutions to enable proactive service
  • Understand clients transactional routines, build relationships & identifies potential increases in revenue flows for Business Development to explore
RequirementsTo be successful in this role you should meet the following requirements:
  • Knowledge and experience in GTRF products/ processes and client service is essential
  • High commitment to service excellence and client relationship management
  • A passion for serving clients and managing people
  • Strong interpersonal, influencing and communication skills
  • Strong relationship-building skills
The base location for this role is Manchester with Hybrid Working.Youll achieve more when you join HSBC.As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualifiedapplicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military andveteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance andsupport our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offeryou a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution.But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We cant wait to tell you about our ways of working, wellbeing agenda and our healthiest humansystem!

Keyskills :
bankingcustomer servicefinancialtraderelationship managementHSBCbankreceivables finance

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