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Job Location | Manchester |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
OverviewClient Service Director (VP)Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the worlds top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.Known as the "bank of banks" - 97% of the worlds top banks work with us as we lead and serve our customers into the new era of digital. With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, were approximately 50,000 employees across 35 countries with a culture that empowers you togrow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. Were seeking a future team member for the role of Client Service Director (VP) to join our Asset Services, Client Service Delivery team. This role is located in Manchester. Hybrid. In this role, youll make an impact in the following ways: Our Service Directors are the backbone of our Asset Servicing delivery offering and a clear differentiator in the marketplace. A Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY Mellon delivers a consistently outstanding client experience across our product range. This is a senior client and internal-facingrole charged with ensuring overall service quality, client satisfaction and a consistent client experience for some of our most complex clients, working hand in hand with the Relationship Manager and global service delivery teams. The role also looks after multiple client issues at varying levels of complexity, from routine service issue escalation to new product roll outs. The Service Director must balance the dual goals of meeting service delivery commitments, while ensuring that thebank is in full compliance with all regulatory requirements. In this role you will: