Client Operations Analyst 66700

Job Description

Job title: Client Operations Analyst 66700Location - Manchester Duration: December 2023My high-profile banking client are recruiting for a Client Operations Analyst. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours. The role will be for a contracting positionending in December 2023 however with the potential to extend. Overview of the roleYou will be working alongside our Client Activation Specialists in Manchester to support the account and market activities for our clients. The tasks of the role are broad, with the opportunity to learn and apply knowledge of the investment lifecycle and thedifferent products, services, and global markets we offer to our clients. The team operates in a regulated environment where service level tasks must be adhered to.In this role, youll make an impact in the following ways: * Directly influence the client experience through your handling of client instructions, projects, and queries to a high standard in a timely and accurate manner* Establish relationships with internal stakeholders involved in the clients account and market setups or the investment life cycle e.g Relationship Management, Service Directors, Credit, FX, Settlements, Cash, Contracts, KYC* Help clients comprehend the requirements, regulations, and complexities in investing in global markets, with the aim of getting them setup to trade in global markets as efficiently as possible.* Interpret client instructions and assist in the initial setup or ongoing maintenance of their accounts, ensuring the timely and accurate setup on our proprietary systems.* Play a key part in the overall success of our clients market activities that impact their accounts or market setups e.g asset conversions, mergers, acquisitions, name, changes, address changes, new fund launches.* Work with team members in Wroclaw and in other locations to help execute on our global strategy and improve the client experience. * Demonstrate understanding and awareness of market and industry events with the potential to impact client activities or their account setups. Conduct regular reviews of all outstanding client requests, ensuring activities are completed in accordance with service level agreements.To be successful in this role, were seeking the following: Essential skills/qualifications* Proven organisation and prioritisation skills with ability to manage self to meet tight deadlines.* Attention to detail.* Strong client service skills.4. Ability to comprehend and to change.* Proactive and uses initiative* Fluent English spoken and written (min B2 level)Preferred skills/qualifications1. Strong digital and IT skills, including MS Excel* Ability to comprehend complexities.3. Previous experience of managing multiple, high-volume tasks.4. Flexibility.5. Financial services experience* Ability to work autonomously and part of a team.Pontoon/ Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations,gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

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