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Job Location | Manchester |
Education | Not Mentioned |
Salary | 12.00 - 14.00 per hour, inc benefits |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Temporary , full-time |
Are you a very strong administrator and extremely customer focused, who has had experience dealing with a complex case load ideally in complaints or challenging situations If the answer is yes please read on.I am working with the Parliamentary and Health Service Ombudsman to recruit a number of PermanentCaseworkers.These really are amazing opportunities and will give you a highly dynamic and fascinating workload.About the Parliamentary and healthcare OmbudsmanComplaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants In 2017-18, we completed 2676 investigations and 146 resolutions about3192 organisations. We upheld 38% of the complaints we investigated. This means that we found the organisation complained about had made mistakes or provided a poor service, and that this had a negative effect on the person complaining that had not been putright.When an investigation leads to an upheld complaint, we seek appropriate redress for any un remedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problemsrecurring and, where appropriate, a payment.The roleAs a caseworker you will be undertaking casework in a timely and proportionate way to our agreed internal and external standards. We are looking for motivated individuals, with excellent customer service skills to join our team. Ideally, you will be highlymotivated, be able to successfully manage a varied workload, have excellent analytical skills, the ability to make evidenced-based decisions and show appropriate empathy whilst ensuring that you remain impartial.Key accountabilities are: