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Case Coordinator

Servoca Resourcing Solutions
Job LocationManchester
EducationNot Mentioned
Salary£13.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Job Purpose

  • Provide a comprehensive and effective administration service across a number of Flex Teams, supporting the team to deliver an effective rehabilitation service.
    • Key Responsibilities
  • Undertake telephone/reception duties dealing with Service Users attending for appointments and visitors, including the possibility of evening reception cover.
  • Provide administration services to support the creation of reports, typing, formatting and general case admin. using the MS Office package, specifically Excel and Word
  • Make up case notes ensuring all relevant information is included and administer systems to track service users progress
  • Generate required management information as appropriate, including service user progress and information linked to contract performance
  • Maintain accuracy of the Case management system (CMS), updating systems and records specific to different teams and functions
  • Work with Case Managers (CMs), senior Case Managers (SCMs) and Professional Service Centre (PSC) to ensure all aspects of the sentence plan are organised and arranged
  • Maintain all admin. aspects of offender case files including breach files and terminations and administer enforcement proceedings in line with Community Rehabilitation Company (CRC) processes
  • Engagement with service users, via telephone, where service users are attending structured interventions to remove barriers to sustained rehabilitation
  • Provide admin. support to the line manager; to include reporting and supporting resolution of issues that may impact on service delivery, e.g., when a Case Manager goes sick or staff are absent, rearrange appointments/work
  • Alert relevant colleagues should any risk be identified in relation to promoting the welfare of children and adults
  • Support administration to the Flex Team to deliver service according to contract, including data inputting data to support performance management
  • Communicate effectively with all members of the team, CRC teams and partner organisations, including the provision of essential information to actively demonstrate collaborative working within the Flex Team
  • Perform other duties commensurate with the post as from time to time may be determined by the line manager, or above
  • Operational Planning and Management
  • Contribute to case management administration in an enabling manner in line with rehabilitation goals to enhance consistency in delivery
  • Demonstrate Skills for Effective Engagement, Development and Supervision (SEEDS) in day-to-day administration
  • Act as an enabler for Case Managers, providing administrative support and case coordination, supporting the delivery of the Interchange Model (including the six core modules):
  • Ensure the accurate collection of case information from a range of sources and supporting local activities
  • Support the running of effective admin. systems for data collection and processing
  • Plan and prioritise own workload, to ensure self and Flex Team meet objectives, deadlines and target
  • Appropriate attention to detail and ensure tasks are correctly handled and followed through
  • React quickly, demonstrate a flexible approach and respond appropriately to changes in plans and work schedules
  • Provide admin. support to the Interchange Manager to evaluate the quality of services and performance in the Flex Team
  • Work flexible hours within the remit of personal contracts or agreed variations, subject to exigencies of the service
  • Provide admin. support for the delivery of accredited programmes to enhance compliance and completion
  • Provide admin. support for the delivery of non-accredited programmes
  • Finance and Commercia
  • Provide admin. support to Interchange Manager to manage devolved budgets, e.g., track petty cash
  • Decision Making
  • Use professional judgement whilst exercising Case Coordinator duties
  • Actively seek advice and support from Senior Case Manager and line manager when necessary
    • Essential:
  • GCSEs including English and Maths (C or above) or equivalent
  • Ability to enforce standards and procedures
  • Commitment to a reflective learning approach
  • Microsoft Office - Word and Excel
    • Desirable:
  • Commitment to undertake VQ3 Diploma in Probation Practice or equivalent
  • Working/volunteering in the Criminal Justice System
  • Working with individuals with challenging behaviour
  • Understanding the importance of performance and quality in practice
  • Knowledge of the Criminal Justice System
  • Core Competencies (aligned with the National Occupational Standards - Justice)
  • Contribute to the development of a culture in which people are respected and valued as individuals
  • Enable individuals to identify factors which affect their safety, well-being and social inclusion
  • Obtain information, analysis and decision-making
  • Delivering Results
    • Required skills
  • Probation Youth Offending Criminal Justice Probation Officer

    • Keyskills :
    Probation Youth Offending Criminal Justice Probation Officer

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