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Job Location | Manchester |
Education | Not Mentioned |
Salary | £10.09 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Temporary, full-time |
Job Title: Call HandlersLocation/Trust: Manchester University HospitalDepartment: The Attendance Team HRBand/Pay rate: £10.09 per hourHours: Rota 9:30 to 1:30pm over 7 daysPlacement Ref: 37400The RoleCan you bring your excellent administration skills and knowledge to our Human resources DepartmentWould you like to be part of a team that works well together, always there to help each other Would you like to work in a Trust that recently had good in their CQC report This location is easily accessible by public transport and has onsite parking.If you answered yes, Manchester University NHS Foundation Trust would love to hear from you.We have a temporary placement opportunity available for a Call Handlers at Cobham House Manchester Royal Infirmary. The administrator will be providing the following support to the team.The Attendance Team has been set up to undertake first day absence call-backs on behalf of managers and booking of Covid 19 staff testing. This role is to:* Use Teams to identify individuals who require an absence call-back* Undertake the absence call-back, using the SOP and script* Record absence information in the Trusts absence management system* Book staff tests as appropriate* To raise queries and issues that are not outlined in the SOP* Proactively engage in regular team communication (daily huddle) and de-briefs following difficult calls* Participate in trainingThe skills required areAbility to communicate effectively with service users (who may be worried or distressed)Ability to communicate and engage with multiple stakeholders, (mainly virtually)Accuracy of data input and recording of informationUse outlook emails and be comfortable working on electronic systems.Use of teams is helpful but not essentialManchester Royal Infirmary is located on Oxford Road and it is easily accessible via both car and public transport. There is onsite parking (Fees will apply) in the multi storey car parks on Grafton Street and Hathersage Road. There is a café where drinks and light snacks are available.In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: -
Keyskills :
Ability to communicate effectively with service users who may be wried distressed Ability to communicate and engage with multiple stakeholders mainly virtually Accuracy of data input and recding of infmation Use outlook emails and be