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Job Location | Manchester |
Education | Not Mentioned |
Salary | £23,400 - £23,500 per annum, inc benefits |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
INFORMATION CONSULTANT MANCHESTER - £23,500 + up to 2k overnight allowance depending on shift pattern.Full time office based in Manchester Victoria! - shift pattern, may include some evening or weekend working!Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if youre ready to turn customer interactions into memorable moments with your understandingand a dash of fun, I want you to be a part of my clients team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and lets bring smiles to every call!We are pleased to be working with the UK and Irelands Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market,giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members.JOB PURPOSE:We are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focusedenvironment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them.The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one. JOB OVERVIEW: You will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassuredof the support you are setting up for them. DAY-TO-DAY RESPONSIBILITIES: